Thank you Subaru and Mr Paul Gray for an always excellent service.
Carlos G
7/16/2020
Phillip J. VERIFIED CUSTOMER
Fast and courteous staff.
7/15/2020
Kathleen T. VERIFIED CUSTOMER
Gabby was very friendly and informative.
7/15/2020
Nila H. VERIFIED CUSTOMER
Jason could not have been more respect or kind in keeping me informed. In hind sight had when I made appointment did I know my 9am time did not mean anything and I would not leave until 3pm I would not have stayed .
7/15/2020
Richard H. VERIFIED CUSTOMER
Thank you for taking care of my car
7/15/2020
Lynne G. VERIFIED CUSTOMER
Excellent service!
7/15/2020
Jennifer D. VERIFIED CUSTOMER
Staff was friendly, attentive, and knowledgeable. Thank you!
7/15/2020
Mary C. VERIFIED CUSTOMER
Dennis is a great service advisor. Very helpful. Thank you.
7/15/2020
Linda H. VERIFIED CUSTOMER
Jason is exceptional: he is conscientious, a very good listener, respectful and constructive. The work was completed much sooner than we expected and he addressed many issues very practically.We left Ladin(thousand oaks) service and are very happy to have his care and guidance. This was our first experience at kirby and with Jason and we are very very happy. Thank you...promote him if you get the chance...it will be a good move.
Stephen and Linda
7/15/2020
Thomas M. VERIFIED CUSTOMER
They did a great job in a timely manner
7/15/2020
Carlos G. VERIFIED CUSTOMER
Me Paul Gray continues to be one of the best customer service I ever known in all services.
7/15/2020
Jayne R. VERIFIED CUSTOMER
Paul Gray is always attentive and courteous.
7/14/2020
Tanja R. VERIFIED CUSTOMER
Paul is the best ! And so are the mechanics and all the Subie players!
7/14/2020
Lynn H. VERIFIED CUSTOMER
Great service.
7/14/2020
Liz S. VERIFIED CUSTOMER
It was discouraging to see the rep did not know what my vehicle was coming in for...I'm glad she double checked with me or my car may have gotten serviced for the same thing twice!
Also, why did the mechanics who serviced my car take my next service reminder sticker off, huh? That sticker is a great reminder for me to stay on track of my next oil change but your service mechanics took it off! Not bad service just minor irritations.
7/14/2020
William P. VERIFIED CUSTOMER
The cars been great. No problems whatsoever. I was in and out today in about an hour and now have a clean car and oil change.
7/14/2020
Evelyn O. VERIFIED CUSTOMER
Thank you for the great service!
7/14/2020
Tara B. VERIFIED CUSTOMER
I always appreciate a car wash! ????
7/14/2020
Katelyn H. VERIFIED CUSTOMER
Gabby was good, however the wait for my car was 1.5 hours longer than I was quoted at arrival and no one called me, I had to call and check in. Once I arrived, and paid, it took over 30 minutes for my car to be brought around. Once I was almost home I noticed my wiper fluid had not been filled (empty error message on dash, it was empty when I brought it in) and the tech did not put a new sticker for the future change in my window. Left me feeling unconfident that the service was completed at all. There were 3 recalls and the oil change, but doesn’t seem like that should take close to 9 hours, especially with an appointment made weeks in advance. Also, no one bothered to walk me through the results of the multi point inspection so I had to come back into the office to double check what the subpar readings meant and be sure I was okay to drive off the lot. Disappointing, will continue to go to my local shop instead of driving an hour round trip to the dealer.