Kirby Subaru of Ventura Auto Repair Service

Asked for an oil change. Also diagnose the check engine light. Paul calls me and says I need a new radiator. 815 dollars out the door . I said I would wait on that and to just do the oil. Thursday he said it would be complete and I could pick it up at the end of the day. I said Friday would work better, he said fine. Friday I show up at 11 am. He says, it’s done . The gentleman comes up to me with my keys and asks if they look familiar. I said yes and asks if I want a car wash. Paul asked me when I dropped it off and I said yes. So I say I will wait. He brings it around and when I get in the cab it has a piece of printer paper over the gauges that says “ NO COOLANT “. I think, ok well they must have put more or enough for me to get home. Well, I hit the highway and my temperature gauge pins, spikes. Over the read out hot. I pull over immediately. Open the hood and notice the service tech did not reinstall the hose and clamp to the upper radiator ****. Completely disconnected. I have to reinstall the hose and clamp myself, but can’t fill it because it’s ripping hot . I have to wait for my wife, and 4 kids, to come bring me a gallon of coolant. All the wile , I’m calling Kirby Subaru. After leaving 2-3 messages for Paul. On the 4th try I get a very helpful operator and says she will deliver the message to Paul to call back. Well she did, and he called maybe 2 minutes later. I explained what happened to Paul and he had no recourse. No , here’s what we’ll do. He said he would talk to the mechanic. Well Paul that’s just not good enough. Yelp and google are next.

Fantastic customer service!! Best ever, honestly!!

We had an appointment for 9:30 in the morning we brought our car in and was promised to have it in 4 to 6 hours. Somewhere in the middle of the day we got a text that said relax they’re working on our car. Finally in the afternoon we drove over to see what was happening and there was a car torn apart. Sorry, and then he went on to tell us about all the problems that were going on… Short staffed and they would have to have it done by 6 o’clock. We told them we pick it up in the morning what time should we come. Next morning no call past 930 10 o’clock we finally called to find out what was going on. We’re told they’re just waiting for the paperwork. Should we drive over then? Paul: no wait until I get the paperwork and I will call you. Finally our car is ready at about 1030 on my day off when we were planning to get away for the day. Where is the trailer hitch? No one bothered to show us where it was we had to ask. Hidden under the rear bumper access panel. Got a pathetic Sorry from Paul… Hear that in most businesses these days. Sorry doesn’t cut it when you’re paying over $600. My time is as important as your time and nobody likes getting jerked around. So far from what I’ve seen at Kirby the only good thing at that facility is Robert

Service was great! Paul was very kind and professional. Very positive experience

Awsome service fast and comfortable

I was very impressed. Everyone was so nice and helpful. Everything was communicated great. Service was excellent.

i appreciated the expertise and professionalism of everyone at Kirby, especially Paul Gray, in the context of the global pandemic.

Everything was perfect! My sales person was awesome. They allowed me to take home a similar vehicle so I could test drive it at night. Your headlights are amazing I could see everything. I love my turbo Outback! Best car I ever had!! Karen and Robert R

I appreciate that the service was completed quickly, and that I was told about other service that is coming due.

Gaby was very friendly and attentive. She even came out to the parking lot to find me when letting me know the car was done servicing. Great service. 10/10. Thank you !

Gabby was great! Super attentive and up beat! And I am very grateful she was diligent about her mask!

Paul and service members are great.

Rich Artelle is very knowledgeable about the engineering of my Subaru. He was kind enough to share some of that knowledge with me. And he was super pleasant and friendly even though I kind of barged in on him with some questions. Dennis was great helping me out with my service yesterday. He even went looking for me at the store when I have forgotten to turn my ringer on on my phone. I didn’t catch her name but your cashier is a wonderful person. She even makes paying for stuff a pleasant experience

Everyone was very friendly and helpful and my car was done decent amount of time. And I had a nice loan car. I was very satisfied.

Happy to drive from Agoura to get such great service from Kirby!! The lady in the Cashier department was an absolute sweetheart too!!!

I’m new to your dealership as I’ve just moved into Ventura County. Everyone was very nice and attentive and well mannered - so far my car is excellent!

Outstsnfing

Great people great service.

Gaby was helpful and friendly. Service team was quick and efficient. Great service, happy Subaru owner here.

Fast and courteous service. Great guy.