Car was not completed on time. Having made the appointment two weeks in advance, they. Should have been prepared to deliver as promised.
6/19/2020
Christopher C. VERIFIED CUSTOMER
Paul is great
6/18/2020
Claudia D. VERIFIED CUSTOMER
Every staff member I encountered was fabulous! HOWEVER I was promised a complimentary car wash and much to my disappointment that did not happen.....wahhhhhh
6/18/2020
Randall H. VERIFIED CUSTOMER
Prompt scheduling. Greeted immediately. Great help in resolving issue with expiration of service agreement. Very prompt service turn around. Nice people.
6/18/2020
David S. VERIFIED CUSTOMER
Awesome job!
6/18/2020
Emilie M. VERIFIED CUSTOMER
Very good customer service.
6/18/2020
Frank A. VERIFIED CUSTOMER
Paul Gray provided outstanding service. He was knowledgeble, respectful, and an overall delight to interact with. I will highly recommend this dealership to friends and family.
6/18/2020
Gary M. VERIFIED CUSTOMER
Every part of every aspect of this experience with Subaru has been wonderful. Couldn’t be happier! Thank you!
6/18/2020
Gerald B. VERIFIED CUSTOMER
Good job by all.
6/18/2020
Magdalena R. VERIFIED CUSTOMER
They took out my gas to complete the recall Issue and then didn’t return my car with the same amount of gas I left my car with, even though I’m asked to return the same amount if gas in a loaner car as I take it with. Also, last time I had a service they washed the exterior, and this didn’t happen this time.
6/18/2020
Jessica P. VERIFIED CUSTOMER
Great service and great employees!
6/18/2020
Stephen S. VERIFIED CUSTOMER
Terrific service as usual.
Thanks.
6/18/2020
Cynthia S. VERIFIED CUSTOMER
It took 30 minutes for my car to come up after finishing paperwork for pickup.
6/18/2020
Carol B. VERIFIED CUSTOMER
Great job, really listened
6/18/2020
Alex &. VERIFIED CUSTOMER
All went very well thanks Gabriela
6/18/2020
Sabina R. VERIFIED CUSTOMER
Thank you Ventura Subaru for having trusting advisors like Paul Gray who is ready to help his clients. Thank you, much satisfy. Sabina
6/18/2020
Michael P. VERIFIED CUSTOMER
We have been interested in a Subaru Ascent and when it became clear that a loaner was relevant, it was really great to get a loan of an Ascent. We thoroughly enjoyed driving it and learning about the car. The Customer service was excellent: Jason was super helpful and clear, and communicated updates in a timely way. The representatives inside were also great. Clean bathrooms and customer seating areas. All in all, a great experience. Thank you!
6/17/2020
James H. VERIFIED CUSTOMER
Jason great. He really helped with my situation.
Loaner was very helpful but you need someone to manage this area of service.
The car given so dirty. But always appreciate the loaner program! So thank you.
6/17/2020
Jeannette L. VERIFIED CUSTOMER
I indicated that I was in a hurry cause I left my disabled husband at home. I was told 45 mins to an hour. It was less than that and I so appreciated the effort on Subaru’s part to get me home quickly. I was also pleased to see everyone wearing masks. Also having hand sanitizer available when I paid for my services was a big plus for me. Thank you Subaru for caring.
6/17/2020
Reuben K. VERIFIED CUSTOMER
Service was quick and convenient. Everyone I interacted with was courteous and professional. The work that was to be done on my car was explained to me and my questions answered. This is easily the best Subaru dealership I have ever worked with.