Gabby was fine. Your blindness to the poor mileage problem is my beef
6/13/2020
Carol B. VERIFIED CUSTOMER
Paul Gray was great but car alignment still pulls to the right. Will follow up Monday
6/13/2020
Michelle R. VERIFIED CUSTOMER
I’m a very satisfied customer! Thank you.
6/12/2020
Craig A. VERIFIED CUSTOMER
Excellent service!!
6/12/2020
Julianne S. VERIFIED CUSTOMER
Great job
6/12/2020
Cari O. VERIFIED CUSTOMER
Paul is always great!
Thank you for he service
6/12/2020
Christine H. VERIFIED CUSTOMER
Everything was great until I was told my car was ready and I stood outside for 20 to 25 minutes waiting for my car. Finally I saw a mechanic and asked him don’t they usually bring the car here once ready. He took my paperwork and went to the cashier. He found my car and brought it to me and told me the cashier should have told me where my car was. I had no idea where my car was and why would I think it was parked where new cars are parked.
6/12/2020
Deborah F. VERIFIED CUSTOMER
Dennis Espinosa was very helpful. He kept us up to date what was going on with my car. He also was very friendly. I have always had real good service with the staff in the service departmeant. Thank you.
6/12/2020
Richard G. VERIFIED CUSTOMER
I appreciate the mask wearing policy
6/12/2020
Matthew L. VERIFIED CUSTOMER
Unscheduled appointment. I was in an out in an hour. Awesome! Paul was great!
6/11/2020
Karen M. VERIFIED CUSTOMER
Gabriela was great!!! Some of the electronic settings were changed - I didn’t expect that since I just got an oil change. (Phone disconnected, music bass balance changed, MPG averaging seems to have started over , etc.) Otherwise, very efficient. The initial wait was about 5-10 minutes (4 people said “we’ll be right with you” in that time.) I suggest you do a better job of enforcing masks - staff were fine but several customers seem to think COVID is over. I asked one young woman, who sat her child 3 feet from me to please either move farther away or use a mask. She grunted and said ‘she’s so over this’. Without better enforcement I may not return until things have changed. (An older man with an oxygen tank was also nearby - that young woman didn’t seem to understand contagion.) There were 3/4 other customers without masks and not distancing themselves.
6/11/2020
Ronald R. VERIFIED CUSTOMER
Excellent , thank you so much
6/11/2020
Chad P. VERIFIED CUSTOMER
Jason was super quick and nice to work with. Great service!
6/11/2020
Francesca W. VERIFIED CUSTOMER
Jason does a great job
6/11/2020
Gloria W. VERIFIED CUSTOMER
Very efficient and polite and helpful.
6/11/2020
Harvey P. VERIFIED CUSTOMER
Excellent and knowledgeable.
6/11/2020
Virgil J. VERIFIED CUSTOMER
David is always informative, friendly and very professional. He is the reason I keep bringing my car back, even though there are less expensive places. I know my car will get the best service.
Buck Jeans
6/11/2020
Bruce C. VERIFIED CUSTOMER
Gabby is the absolute best Service Representative at Kirby. She is thoroughly professional and customer focused. Gabby processed my vehicle promptly and set me up with a loaner car so I did have to wait at the dealership. In the future I will request Gabby when I bring my Subaru in for service.