Jason the service person was great but I’m still upset that one of your employees approached my car, asked me till down my window and directed me to move my car - she was NOT wearing a mask - when I told her I asked about your safety protocols before making an appointment and that I was told everyone was supposed to be masked she told me ‘she was going to lunch’ . If someone asked me if it was safe to go to your dealership during the pandemic I would honestly answer ‘no’ due to her lackadaisical attitude - she’s young and must not feel at risk, but I am not on that position.
5/16/2020
Jeffrey R. VERIFIED CUSTOMER
Gabby was very courteous and professional. It was nice to also have my car washed.
Thanks
5/16/2020
Stella L. VERIFIED CUSTOMER
Dennis delivered services as promised. Appreciated it.
5/16/2020
Hector G. VERIFIED CUSTOMER
Yes great service
5/16/2020
Michael C. VERIFIED CUSTOMER
Dennis was professional and friendly
5/16/2020
Harry B. VERIFIED CUSTOMER
Jason was clear and concise and on time!
5/16/2020
Jeff B. VERIFIED CUSTOMER
I’ll be back for the service Gabriela. Was a pleasure and on top of of what was going on
5/16/2020
Patricia H. VERIFIED CUSTOMER
Gabby is always above and beyond what I ever expect to get from people in service. She is wonderful and I love going there because I know I am going to be taken care of very well.
5/16/2020
Gabriella A. VERIFIED CUSTOMER
Yes, Jason was very thorough and attentive before, during, and after my service. He’s a well trusted and respected service advisor. It’s been a great pleasure to work with him and to trust him with my car. Thank you for all your help, Jason.
5/16/2020
Linda O. VERIFIED CUSTOMER
Service with a smile is your hallmark. I appreciated the chance to correct the problems ascertained during the examination. I live on a ranch in a remote area and need everything up to par as it is not so easy to get to town. Thanks
5/15/2020
Shawn C. VERIFIED CUSTOMER
great job
5/15/2020
Michael P. VERIFIED CUSTOMER
Great service
5/15/2020
Shernani J. VERIFIED CUSTOMER
Almost had to pay $54 today but great customer service!! Everyone is very nice
5/15/2020
Eddi C. VERIFIED CUSTOMER
People in service who are working face to face with customers without wearing masks. Cashiers, parts, etc—- no masks. It shows a lack of concern for the comfort and safety of customers. Most companies who have essential workers that deal with public require workers to wear masks. This has tainted my perception of Kirby Subaru.
5/14/2020
Kay D. VERIFIED CUSTOMER
I need a to speak to somebody about the Subaru itself because I didn't buy it from the dealership I bought it from carmax and there was no opportunity to ask questions about the car also my Clock is still on daylight savings time and even needed to have it changed and I really don't know about any of the special Gages Is surface on my recalls was timely and politely dealt with but no opportunity to speak to a person
5/14/2020
Beverly E. VERIFIED CUSTOMER
Thanks Gab for quick customer service.
5/14/2020
Maria C. VERIFIED CUSTOMER
Very satisfied. Thanks.
5/14/2020
Monica H. VERIFIED CUSTOMER
Everyone I interacted with was humble, friendly, careful about health safety, and the rental vehicle was a seamless process. No extra salespeople hassling me. Thank you.
5/14/2020
Jennifer B. VERIFIED CUSTOMER
Thank you
5/14/2020
Mike L. VERIFIED CUSTOMER
Yes. It was timely and had car washed. Also test drove a few cars.