Travis,
I didn’t get my garage door opener out of the loaner car. Can
You send it to me.
Thanks,
Ron Brillhart
****-****-xxxx
2/8/2025
Debra W. VERIFIED CUSTOMER
Cassie was very nice and explained everything to us. We bought our Lexus in October at Classic BMW, Willoughby Hills. This was our first time getting maintenance on the vehicle. Metro Lexus has a great service department. Cassie showed us the waiting room personally, and where to get coffee or tea. We were kept informed via text how our vehicle was progressing. Cassie came to get us as soon as the car was ready. Our Lexus gx460 was also cleaned and washed. Exceptional service. We will be having all our vehicle's work done at Metro Lexus!
2/8/2025
Linda W. VERIFIED CUSTOMER
Paul is very conscientious and was extremely helpful. An excellent employee.
2/8/2025
Janet W. VERIFIED CUSTOMER
He did a great job. Did extra work from what I originally scheduled and yet done in little extra time.
2/8/2025
Christine K. VERIFIED CUSTOMER
Jeff was amazing. Thorough, informative, and kind. Really appreciate his eye for details and the customer service is beyond amazing. Super grateful I’m a Lexus family member.
2/8/2025
Carmen A. VERIFIED CUSTOMER
Very professional!
2/8/2025
Linda H. VERIFIED CUSTOMER
Everything went very smoothly
2/7/2025
Prabha K. VERIFIED CUSTOMER
Satisfied
2/7/2025
Jennifer M. VERIFIED CUSTOMER
You all are the best service team around
2/7/2025
Ming Y. VERIFIED CUSTOMER
Thanks
2/7/2025
Melissa M. VERIFIED CUSTOMER
Thank you!
2/6/2025
Tracie L. VERIFIED CUSTOMER
I love the Lexus service team.
2/6/2025
Kevin S. VERIFIED CUSTOMER
There was a part left off when components were put back together.
2/6/2025
John M. VERIFIED CUSTOMER
Great service!
2/6/2025
Kelly M. VERIFIED CUSTOMER
Ian was an absolute delight to work with and I look forward to working with him in the future!
2/6/2025
David V. VERIFIED CUSTOMER
Ian was terrific with communication! I appreciate Lexus giving me a loaner vehicle while my car was serviced. It is nice to see the new vehicles with the current features. Based on the continued excellent service, I will highly likely purchase/lease another Lexus for my next vehicle. Feel free to oost this review.
2/6/2025
Jack A. VERIFIED CUSTOMER
The service I received was exactly as promised.
2/6/2025
Hani Z. VERIFIED CUSTOMER
Service was excellent
And the staff were great
2/5/2025
Kent D. VERIFIED CUSTOMER
Friendly and timely
2/5/2025
Daniel O. VERIFIED CUSTOMER
I was very impressed with the service at Metro Lexus. Cassie did a great job coordinating my appointment including discussing additional work needed on my GX460. Cassie kept me informed and when additional time was required to address additional work, she improved my loaner to something that fit my needs better. I’ve had service on my other vehicle at a local Mercedes dealer and Metro’s service department was many times better. I’ll definitely keep coming back to Metro Lexus.