it’s always a pleasure to have Cassie as my service advisor. She’s very thorough and keeps me up-to-date with the service record on my vehicle. She goes above and beyond to make sure all of my questions are answered. I was especially pleased that she was able to help me with questions I had regarding the purchase of tires.. I couldn’t complete that service today, but she was very helpful and scheduling a future purchase and service date that was convenient for met schedule. Gold star service!
3/2/2025
Sandra D. VERIFIED CUSTOMER
Everything was great! Fantastic customer service thank you
3/2/2025
Danielle L. VERIFIED CUSTOMER
The service at MetroLexus is always exceptional, and Adam is always nice and pleasant and keeps me updated about my vehicle. Thank you!
3/2/2025
Dennis M. VERIFIED CUSTOMER
Service was great.
3/1/2025
Daniel C. VERIFIED CUSTOMER
Great service!
3/1/2025
Adrian R. VERIFIED CUSTOMER
Cassie did everything to make my visit as perfect as possible. I was only in Cleveland area for a funeral and I needed to get on the road as quickly as possible to get home. She navigated several issues to make that happen. Very much appreciated.
3/1/2025
Catherine F. VERIFIED CUSTOMER
Paul is a credit to Metro Lexus. He’s served me similarly before. Paul spent extra time and effort using Lexus’ records to provide the best complete service. Thank you Metro Lexus.
3/1/2025
Chinh N. VERIFIED CUSTOMER
They do well
3/1/2025
Carey M. VERIFIED CUSTOMER
The car came back as promised and all the work was done correctly. Jeffrey Miller also kept me up to date about the progress of the work also. Would tell any Lexus owner to see Jeff
3/1/2025
Sandra K. VERIFIED CUSTOMER
Of course
3/1/2025
Ethel C. VERIFIED CUSTOMER
Thank you!
3/1/2025
David R. VERIFIED CUSTOMER
great service!
3/1/2025
Dave Q. VERIFIED CUSTOMER
Excellent service and help from Seth
3/1/2025
Karie N. VERIFIED CUSTOMER
Thank you so much. Everything was smooth and flawless
2/28/2025
Eric V. VERIFIED CUSTOMER
I was satisfied with the techs testing my battery for issues after it died. Customer service is always very friendly and attentive. However, I was disappointed that a common issue post battery drain wasn't resolved at the dealership. I noticed my backup camera had an exclamation point and the guidelines didn't move when rotating the wheel. After researching the issue, it turns out this is a common issue. I didn't know this about the ES cars.
2/28/2025
Jennifer B. VERIFIED CUSTOMER
Adam demonstrated excellent ???? customer service. He was friendly, personable, and communicated well - I knew what to expect with my car and when to expect to it. Thank you.
2/28/2025
G J. VERIFIED CUSTOMER
First class service and professionalism
2/28/2025
Kathleen O. VERIFIED CUSTOMER
Thanks Jeff!
2/28/2025
Aileen P. VERIFIED CUSTOMER
As you know, I’ve been with Lexus over 20 years so that let you know that I’m very satisfied with the service the Car the representatives people that work there from the higher-ups to the working professional service people to the drivers that come to get my car to be serviced I couldn’t have asked for a better running company and I will always stick with Lexus.
2/28/2025
David P. VERIFIED CUSTOMER
Didn't do any service, I canceled service for 3-5-2025 .I fixed the blacked out screen myself