I scheduled my car for a 715 oil change. It was supposed to be the express done in one hour. I left and said I will be back at noon. I got back at 12:45 and it was still not done. I was late for work when I finally got the car unwashed because they did not have time to complete it.
7/25/2020
David M. VERIFIED CUSTOMER
Cordis was super professional and extremely apologetic that their service department was running so behind and it took 1.5 hours for my 5000 mile maintenance service. He went above and beyond to make sure I was happy.
7/25/2020
Leslie S. VERIFIED CUSTOMER
Cordis is a pleasure to work with, always willing to make sure our service is top notch.
7/25/2020
Apryl B. VERIFIED CUSTOMER
Communication and attention to my concerns was excellent.
7/25/2020
Paul R. VERIFIED CUSTOMER
Joshua was a very courteous, professional and such a gentleman. He gave me an excellent plus personalized attention. I appreciate him so much. Keep the good work Joshua
7/25/2020
Thomas P. VERIFIED CUSTOMER
Corids is great. He has helped me in past. Good man to keep????????
7/24/2020
Stephen P. VERIFIED CUSTOMER
I got several texts that had no meaning at all and when I called he number from which it came, it said it was a disconnected service. I could not get a status on the repair of my vehicle, so I called. I was transferred to service four times and no one answered after 25 rings each time. When I called back on the fifth time, I stated that I wanted to have service call me back, and they said I would immediately gat a call. Three hours later I got a call and the caller was clueless.
Overall, unless you fix this, I would never use your service department again.
Plus after exam if my bill, I found a discrepancy, on which I will follow up .
Your service department has gone downhill from the 10 years of service I remember. I used to look forward to going there to get a cookie and coffee, and now you have turned into getting a bakery ticket and never being waited upon.
If that’s your service, then you have lost my faith in everything else.
Sorry, and if you would like to talk, have someone high enough in the food chain contact me, only if you want honest feedback and help.
Regards,
Steve
7/24/2020
Doug E. VERIFIED CUSTOMER
cordis was very helpful and made this a good experience. Doug E
7/24/2020
Luke N. VERIFIED CUSTOMER
Roger was very accommodating and very friendly the while my vehicle was being serviced I will definitely be scheduling all of my further maintenance for my Lexus with Metro Lexus.
7/24/2020
Barb D. VERIFIED CUSTOMER
Excellent service today!
Thank you!
7/24/2020
Jifunza P. VERIFIED CUSTOMER
Jeff is awesome. His customer service is the best.
7/24/2020
James M. VERIFIED CUSTOMER
I had no issues and was completely satisfied with the service. Roger was great and very informative.
7/24/2020
Ruben R. VERIFIED CUSTOMER
Great service thankd
7/24/2020
Julia M. VERIFIED CUSTOMER
WiFi wasn’t working at MetroLexus on Wednesday. Hope you can get that fixed soon.
7/24/2020
Michael W. VERIFIED CUSTOMER
COMPLETELY HAPPY
7/24/2020
Stephanie L. VERIFIED CUSTOMER
Service Excellent as usual!!!
7/23/2020
Donald M. VERIFIED CUSTOMER
Hilary was very professional along with being very competent and friendly.
7/23/2020
Mary S. VERIFIED CUSTOMER
Jeff was friendly, professional, and detailed. He did a great job
7/23/2020
Pilar L. VERIFIED CUSTOMER
Excellent customer svc
7/23/2020
Miriam H. VERIFIED CUSTOMER
We were very satisfied. All questions were answered satisfactorily.