Didn’t appreciate guy who was pressuring to upgrade car wash package. We are longtime Lexus customers who remember the unlimited full service car washes with the purchase of your vehicle. The new limited wash is not a perk
6/3/2020
Girish K. VERIFIED CUSTOMER
Excellent service no complaints at all
6/3/2020
Paula D. VERIFIED CUSTOMER
Received excellent customer service from Roger at the Brook Park location metro Lexus. Very informative and kept me up-to-date the entire time my car was gone. I couldn’t ask for better service. Thank you Roger for all your help and your professionalism. Very much appreciated
Paula D
6/3/2020
Patrice S. VERIFIED CUSTOMER
Great service! Thanks Josh!
6/3/2020
John W. VERIFIED CUSTOMER
Thanks for making a difficult situation better!
6/3/2020
Cydmarie M. VERIFIED CUSTOMER
I'm very satisfied with the quality of the job and thank you for being so kind people ???? ????
6/2/2020
Susan F. VERIFIED CUSTOMER
Jeffrey was excellent. Thanks for all the extra effort during the pandemic! It is greatly appreciated!!
6/2/2020
Shawn M. VERIFIED CUSTOMER
Little upset on not putting things back the way was when I brought my car in for service check.
Also I did call Monday and explained that I would be picking up my vehicle at 5pm Tuesday
The last time I had service there
the service person that handle me made sure my vehicle would be wash before I got there to pick up my vehicle.
But I do want to add the service person did asked today if I wanted it wash but i had to be at work and I was in a hurry and couldn't wait for it to be wash.
6/2/2020
Stephen Z. VERIFIED CUSTOMER
Thank you for your help
6/2/2020
Nabil G. VERIFIED CUSTOMER
Every is good
6/2/2020
Jon S. VERIFIED CUSTOMER
Cordis is an asset to the Lexus service value stream.
6/2/2020
Michael M. VERIFIED CUSTOMER
Jeff is terrific. Care and consideration of my car and me is overwhelming. Thanks Jeff... Good job!!!!
6/2/2020
Dorothy A. VERIFIED CUSTOMER
I don't understand some of the bill. When I was driving and turning left there was a scraping noise. It did that before service was done, It happens mostly when Turing left. Why was that noise not adressed? Ed the nice driver who returned my car heard the noise when I was putting it in my garage. Loose flap back rear right tire Didn't even get fixed, Why, just because I Didn't order new ones. I'm very disapointed. Will call you first thing in the a.m. Also why did it take 4 days to work on the car, Dottie Aust
6/2/2020
Richard F. VERIFIED CUSTOMER
I love the Lexus service. Your team is always professional and do what they said they will do . Thank you Metro Lexus. You are the best.
Rick Francesangelo
6/2/2020
Rosemary H. VERIFIED CUSTOMER
My experience was very professional and courteous from the time my car was picked up and until it was returned to me. I enjoy working with the MetroLexus team!
5/31/2020
Nestor B. VERIFIED CUSTOMER
Excellent service from Cordis Bunch as usual.
5/30/2020
Andrew G. VERIFIED CUSTOMER
Good service / appreciated flexibility regarding Saturday return of the loaner vehicle
5/30/2020
Paul K. VERIFIED CUSTOMER
Thanks for all of your concern about your
Service. It was just recall on another Tacada
airbag fiasco.
Now replaced for the second time. Hopefully
this is the last.
As always, your staff was right on it and did a great job.
5/30/2020
Susan M. VERIFIED CUSTOMER
Please make sure all valet driver’s wear masks. The guy who picked up my car did not wear one.
When a service rep is out, someone needs to pick up her phone messages.