Rob is awesome! Been working with him for 5+ years, and 3-4 different vehicles. He’s the best Ford service advisor at Hansel Ford!
1/4/2020
Roger M. VERIFIED CUSTOMER
Always felt good about working with Woody.
1/4/2020
Ricardo B. VERIFIED CUSTOMER
Excellent customer service, 100% satisfied..
1/4/2020
Albert M. VERIFIED CUSTOMER
I look forward to filling out the survey. The service teams that help me are very professional and are very knowledgeable
1/4/2020
Radford H. VERIFIED CUSTOMER
Woody was awesome. I’m bringing some of my homemade jalapeño bacon in to him when it’s done. If he chooses to share with the crew that’s up to him.
1/4/2020
Michael P. VERIFIED CUSTOMER
As always, Woody is swamped but continues to provide excellent help.
Thanks
Michael P
1/4/2020
Linda M. VERIFIED CUSTOMER
With Hansel’s problem with computers & cell phones down the day of my appointment, I would have appreciated a call ahead of time and given the choice to re-schedule or keep the appointment. After I arrived, Woody did tell me the @2 hour service appt would be @ 4 hours. I regret not insisting on Re-scheduling as the long time frame impacted other family commitments.
The servicing was fine. Woody moved things along the best he could.
1/4/2020
Redus T. VERIFIED CUSTOMER
Great service team, kept me informed of status updates.
1/3/2020
Pascal B. VERIFIED CUSTOMER
Thanks for everything
1/3/2020
Robert R. VERIFIED CUSTOMER
Woody’s service was good , but because of your computer outage or whatever it took 3 or 4 calls to get my oil changed scheduled!!!! A couple of calls were never returned after my number was taken. - really bad service!!!!
1/3/2020
Adolfo L. VERIFIED CUSTOMER
It is always great experience dealing with Rob. I drop off my vehicle Rob takes over with all the details and maintenance needs for the mileage and specs...once again great job! Thank you Rob
1/3/2020
Will C. VERIFIED CUSTOMER
Rob is an exceptional person and I’m delighted to have him as my service agent.
1/2/2020
Frank M. VERIFIED CUSTOMER
Great job thank you very much
1/2/2020
Shawn M. VERIFIED CUSTOMER
Thanks for the professionalism and helping me even when the system was down great work Hansel team.
1/2/2020
Daniela P. VERIFIED CUSTOMER
Computers were and he was inundated with extra questions and stress. But he managed to keep his cool and professionalism. He was kind a polite and smiled when I told him he loved me last time came for service. The team did a great job without the mist important tool at work. Panic was obvious throughout the dealership employees but u could also see they were “handling it” together. It’s not easy to run a place without a computer system. Great job all! And thank you Robert!
1/2/2020
Wendy M. VERIFIED CUSTOMER
Woody, Joanne and absolutely everyone were amazing. The computers were down and they were working under way less than ideal conditions...their focus never waive red and their concern seemed primarily for the customers. You have an amazing team!!!
1/2/2020
Kyungmi K. VERIFIED CUSTOMER
Thanks.
1/2/2020
Larry C. VERIFIED CUSTOMER
Good service
1/2/2020
Nely O. VERIFIED CUSTOMER
Very friendly and professional. Thank you!!
1/2/2020
Grace H. VERIFIED CUSTOMER
Me. Hussey was good but we have really been happy for YEARS with Hason Miranda in fleet service. Jason is the sole reason my next truck will be a Ford and not a Toyota!