Great experience always Hansel had well trained customer Service people
12/24/2019
Albert Y. VERIFIED CUSTOMER
What service? My card was charged too. Wtf?
12/24/2019
Paul S. VERIFIED CUSTOMER
Rob is always very helpful and gracious. George was very also great.
12/23/2019
Paul D. VERIFIED CUSTOMER
I usually get a car wash when I get a service. Did not happen this time.
12/23/2019
Robert N. VERIFIED CUSTOMER
Rob was quick to give me a quote and handled everything in a professional and courteous manner. I was very pleased with the experience.
Robert. Newkirk
12/23/2019
Elaine R. VERIFIED CUSTOMER
Everything was easy and well done
Love the carwash included. Thanks!
12/23/2019
Daryl C. VERIFIED CUSTOMER
Carol Johnson is a wonderful employee at Hansel Ford.
12/23/2019
Ernest S. VERIFIED CUSTOMER
Woody does a great job
12/22/2019
Heather B. VERIFIED CUSTOMER
Carol was friendly, efficient and a pleasure to chat with.
12/22/2019
Nina F. VERIFIED CUSTOMER
As always Rob Hussey delivered top notch service! We are very pleased!
12/22/2019
Boby C. VERIFIED CUSTOMER
My service time was excellent & I was able to get home to my son. Thanks for always being there to help me. Staff was also very helpful & saw to it that I was comfortable . Thank u again for the wonderful service on Friday.
12/22/2019
John P. VERIFIED CUSTOMER
I am very pleased with the service department.
12/22/2019
Javier G. VERIFIED CUSTOMER
Carol was very attempt & ensured all my questions, very professional & cordial.
12/22/2019
Ann S. VERIFIED CUSTOMER
Carol was very professional. My complaint is I scheduled online for a Friday at 10;00am I was then called and told that you don’t do air bag repair on Friday. Carol made an exception. However, my car was not fixed until after 3:00pm. It takes an hour to get to Santa Rosa. I was not told my car would not be ready until 3 or 4 until I got there. I do not blame Carol for this. I did feel like I was held hostage for MANY hours. Will not buy another Ford! Thanks for wasting my day off.
12/22/2019
Kenneth M. VERIFIED CUSTOMER
Picked up my car because they said my motor mounts were not broken and they ran tests but when I ran my own tests I see the engine moving more than it should and I'm pretty sure the mounts are still broken.
12/21/2019
Mark R. VERIFIED CUSTOMER
Rob is the best. I have known him for years and has always been an outstanding service manager. I wouldn’t go anywhere else.
12/21/2019
Javier P. VERIFIED CUSTOMER
Everything were done just how they said well done guys!!
12/21/2019
Gabby V. VERIFIED CUSTOMER
Joshua was very helpful. The agent next to him was very nice and offered us water while we waited. BUT the agent on the other side (a latino) decided to eat his lunch at the counter which is very unprofessional.