I was not notified of what the work that was going to be performed on my car. When I picked up my vehicle, the interior was a mess and no floor mat was placed in the driver's area. I had to clean it up myself. The car was in the shop over a week. Upon reviewing the RO, there is an unexplained charge that is similar to the initial diagnostic charge. None of the work was explained to me without me first asking. I was told that the heat shield covers that have been loose since a prior visit were "not a big deal". It was simply pulled off by another service advisor. ON this visit, I was told it should be covered is a safety concern. Why are there always on-going issues each time I pick up my car?
12/15/2019
Anita C. VERIFIED CUSTOMER
Very nice got it done in good time. Thank you. Happy holidays.
12/15/2019
Denise L. VERIFIED CUSTOMER
He was great!
Very friendly and helpful!
12/15/2019
Ronald C. VERIFIED CUSTOMER
Woody very easy to work with and has great people skills. He seems to be one of a kind in the service industry.
12/15/2019
Joshua B. VERIFIED CUSTOMER
Great as always!
12/15/2019
Robert N. VERIFIED CUSTOMER
Nice job.
12/14/2019
Craig F. VERIFIED CUSTOMER
Josh was personable, very knowledgeable and helpful beyond what I would expect both times he provided service.
I fin young man suited for higher levels of responsibility in the near future with you all.
Craig F
12/14/2019
Mark H. VERIFIED CUSTOMER
Great service
12/14/2019
Susana B. VERIFIED CUSTOMER
I was happy with the service advisor, not happy with the work., They did not do very good work on the replacement piece they installed. I have to go back now.
12/14/2019
Jesse M. VERIFIED CUSTOMER
Great service carol was very knowledgable and completed my repair quickly and correctly. Thanks a bunch
12/14/2019
LESLIE P. VERIFIED CUSTOMER
Woody is the bomb!
12/13/2019
Stephanie P. VERIFIED CUSTOMER
Loved the customer care very professional! Thank you!
12/13/2019
Berta B. VERIFIED CUSTOMER
Carol, as always, was awesome. And I have to say, the whole service department is outstanding; friendly, knowledgeable, and extremely accommodating. Except for the bill (HA!) I look forward to my experience with the service department every time.
12/13/2019
Dane H. VERIFIED CUSTOMER
Anthony was very helpful. Thanks
12/13/2019
Jekope V. VERIFIED CUSTOMER
Woody was really great. I will give him a 5 star rating. Excellent customer service,everything was carried out smoothly. Thank you so much for the service. God bless.
12/13/2019
Patricia M. VERIFIED CUSTOMER
Woody has always been very professional and very polite always a pleasure to have him service my car.
12/12/2019
Shelby L. VERIFIED CUSTOMER
Thank you for waiting for me while I was stuck in traffic on the freeway!
Merry Christmas!!
12/12/2019
Marija V. VERIFIED CUSTOMER
Great customer service! It comes naturally to him, good worker to have !
12/12/2019
Howard W. VERIFIED CUSTOMER
Rob was friendly, efficient, knowledgeable & eager to provide the best FORD customer service!
12/12/2019
Brandon W. VERIFIED CUSTOMER
AJ is awesome, one of the two reasons I keep coming to this location