The service we receive is always very good and this is why we keep coming to Hansel Ford.
4/8/2021
Susan L. VERIFIED CUSTOMER
I made an appointment at 1:00 pm, so that I would be able to leave promptly. I made a doctors appointment at 4:00 pm thinking that I would have plenty of time to have an oil change at Hansel-Ford, drive home, then drive to my medical appointment. Changing the oil took from standing in line, to checking in the truck at 1:10 pm (finally) to leaving at 3:20 pm.
The oil change “quality” was sufficient: B+
2 hrs. 20 min. to complete an oil change (with an appointment): C-
Next time I’ll go to EZ-Oil-Change
Exasperated,
Suzy Langston
4/8/2021
Janet M. VERIFIED CUSTOMER
Excellent service. I can always cot on Woody to do what is required.
4/8/2021
Ernest F. VERIFIED CUSTOMER
Rob
has always been nothing but excellent in satisfying my service needs. He is definitely a go to guy.
4/8/2021
Christopher H. VERIFIED CUSTOMER
This guy's is hands down the best and deserves a promotion or something...
My lyft driver that was taking me back to the dealership sadly got a flat tire about a mile down the street so I started walking it and called into the dealership. AJ comes down and picks me up in my car and makes my headache of a day turn into happiness.
AJ always smiles and has positive vibes and energy while being so polite. All the interactions I have had with him have been awesome and I definitely will be a loyal customer because of AJ.
4/8/2021
Suzette F. VERIFIED CUSTOMER
I was very pleased at Hansel Ford today, as well as the experience I had with Jorge A Parra. He’s very courtesy, helpful & knowledgeable. He is also so patient with me and makes sure to explain everything to me.
4/8/2021
Catherine O. VERIFIED CUSTOMER
Friendly informative polite
4/8/2021
Jacob B. VERIFIED CUSTOMER
Jorge was awesome!
4/8/2021
Mike S. VERIFIED CUSTOMER
Good service.
4/7/2021
GARY B. VERIFIED CUSTOMER
David is a competent and professional employee who treated us fairly, respectfully and efficiently. He is an excellent employee.
4/7/2021
Angel O. VERIFIED CUSTOMER
Great experience all around. AJ discovered a problem I was not aware of due to my lack of knowledge when it comes to cars and took the extra step of getting it fixed for me. Very happy with Ford!
4/7/2021
Michael A. VERIFIED CUSTOMER
Thanh you Hansel Ford. Most of all thank you Robert Hussey for you excellent service.
4/7/2021
Leslie W. VERIFIED CUSTOMER
I feel I was over charged for the diagnostics. The truck needed a repair of $2000 after the diagnostic which I declined. However when I went to pick up the truck I was charged $400 dollars. The receipt did not indicate any labor or costs. Just seemed a bit random without any clarification.
4/7/2021
Sharon A. VERIFIED CUSTOMER
Friendly efficient service. I’ve been a Ford customer for many years and always been satisfied.
4/7/2021
Christine V. VERIFIED CUSTOMER
I couldn't be more satisfied!
Thank you, Chris Valente