Always a pleasant experience. I am kept informed and advised where they are in the service and give an estimated time for completion. Thank You
3/27/2021
Maria A. VERIFIED CUSTOMER
Thank you
3/27/2021
JESSE M. VERIFIED CUSTOMER
Anthony was a doing a great job ! It was your policy at the moment of not washing cars. As I was sitting out front I noticed a customer's F-150 washed. I thought you weren't washing customer's cars . SO that's my only complaint. My service writer was Carol Johnson. Been with her for MANY YEARS . She was the best I miss her . So making new contacts will be great. Thank you for listening
3/27/2021
Gabriel M. VERIFIED CUSTOMER
Rob did great, even came out to show me how to reset the sync3, which was great.
3/27/2021
RONALD H. VERIFIED CUSTOMER
Woody is great. An asset to Hansel Ford!
3/27/2021
WESLEY G. VERIFIED CUSTOMER
I came in for factory recommended service and a quote on tires. I told David I was overwhelmed by all the options and prices because of brain and spinal injuries. He went above and beyond to make sure I understand the quotes. Based on his genuine concern and expertise, I left feeling fully confident that I chose the best options and made a value-based decision on the tires. Now, I can make the trip to Utah feeling comfortable that my truck is up to the task. Thanks Dave and Wayne for taking good care of me and my Ford.
3/26/2021
EDMOND J. VERIFIED CUSTOMER
Very good service Much thank
3/26/2021
Raymond W. VERIFIED CUSTOMER
AJ is a great listener!
3/26/2021
Dimitar D. VERIFIED CUSTOMER
It was a pleasure working with A.J. Everything was nice and smooth
3/26/2021
Martin C. VERIFIED CUSTOMER
Rob is usually my contact service writer at Hansel Ford. I am always happy with his customer service
3/26/2021
LAURA T. VERIFIED CUSTOMER
AJ was great
3/26/2021
Wencelia F. VERIFIED CUSTOMER
Jorge was very kind, helpful and informative. He did an excellent job!
3/26/2021
Lisa N. VERIFIED CUSTOMER
David was very professional and knowledgeable. He answered all of my questions and took the time to make sure I was completely satisfied. He even did a quick wash on my car!
3/26/2021
Anna M. VERIFIED CUSTOMER
Woody took care of every detail big and small with an excellent manner. Woody is the reason I drive a long way to have my car serviced. He is the best service rep ever!
3/26/2021
Jennifer E. VERIFIED CUSTOMER
Rob was so excellent
3/26/2021
LYNNE AND. VERIFIED CUSTOMER
Woody was terrific and the whole experience was great!
3/25/2021
Ryan P. VERIFIED CUSTOMER
Thank u!
3/25/2021
JOSEPH H. VERIFIED CUSTOMER
He was prompt at returning all texts and calls. Kept me informed. Thanks.
3/25/2021
William C. VERIFIED CUSTOMER
It was impressive to see the smooth process from driving up to the wait line, walking to the sliding entry door and being acknowledged & greeted by Robert . The customer service area was clean and in keeping with the Covid guidelines. I’m hearing impaired and told Robert I couldn’t understand what he said with the glass & mask. He said okay, leaned in closer and spoke a little louder as well as distinctly. He gave me a completion estimate which your team met. It was a great experience. Service with a smile.