Jorge was very nice and helpful even though I am dissatisfied with the quality of the Ford Edge. I will never buy another Ford again.
3/17/2021
Tilianne T. VERIFIED CUSTOMER
Woody continues to be top notch in service and friendliness!
3/16/2021
Jennifer D. VERIFIED CUSTOMER
Anthony is a class act. I’ve had him help me twice now. He goes above and beyond to make sure his customers are completely satisfied. Ford has hit a home run in it’s employment of Anthony Gutierrez, because of him we will continue to be Ford customers exclusively. Well done, and God bless.
3/16/2021
Ethan H. VERIFIED CUSTOMER
When we purchased our F150, we also purchased a “top of the line” extended warranty that “...even covers the wiper blades.” Somehow we were charged $190 for diagnostic work that did not reveal a problem common with our vehicle. Interesting... we bought a new Tacoma in 2010 and had the same service department problem with Freeman. We got rid of the Tacoma and bought a new F150. I hope we aren’t headed down the same road.
3/15/2021
Sharon L. VERIFIED CUSTOMER
Your drop off and parking situation are a bit tight and confusing. Better signage or directions at appt time would let people know what to expect. The service advisor was very nice and polite.
3/15/2021
Elmer F. VERIFIED CUSTOMER
Nice customer service Woody is always so helpful we appreciate
3/14/2021
Douglas C. VERIFIED CUSTOMER
Woody is the best and always goes the extra way to keep all aspects of repair and needs of client personal and complete. Very professional!!
3/14/2021
Daniel T. VERIFIED CUSTOMER
David is excellent. He did an outstanding job, refreshing to have great customer service in this day and age. Thank you David.
3/14/2021
Colby R. VERIFIED CUSTOMER
While waiting for our vehicle, Drew G purchased my kids all kinds of snacks. It made a huge difference and it was so thoughtful.
3/14/2021
Lily S. VERIFIED CUSTOMER
Receptionist seemed bothered when I called. As well as they never called me back about scheduling appointments, even when they said they would. I felt very uncomfortable when I spoke to them it almost seemed like they were belittling me with their attitude.
3/13/2021
Quynhlan G. VERIFIED CUSTOMER
The experience was great. David was friendly efficient and communicated the process well. He also checked on me to make sure I had a ride. Excellent customer service.
3/13/2021
Adria And. VERIFIED CUSTOMER
Very friendly and inviting
Thank you
3/13/2021
William B. VERIFIED CUSTOMER
Rob is refreshingly professional. My car had a major problem and I had only a limited time to get it fixed. Rob was realistic and did not give false expectations, but he said he would work to get job done and he did. As a service professional myself, I appreciate it when I see professional conduct.
3/13/2021
ALICIA L. VERIFIED CUSTOMER
Was told after about two hours of waiting for headlights to be replaced that you didn’t have them. Left work early for this service and had to wait about 3 hours.
3/13/2021
JAMES M. VERIFIED CUSTOMER
Woody was awesome he did everything I needed in a short time as I waited for the car. You got my business.
3/13/2021
Christine V. VERIFIED CUSTOMER
Woody was very polite,and explained everything completely, so I could understand him! Thank you, Christine V
3/12/2021
Steve A. VERIFIED CUSTOMER
I found Woody being very professional kept me informed on every step that was being performed on our vehicle. I would like to see that worry will be recognized for a job well done thank you again. happy customer
3/12/2021
Jerry T. VERIFIED CUSTOMER
Rob was extremely helpful friendly and professional. Felt like I was the top of the priority list. Couldn't be happier