Excellent job . Flat tire, put on 4 new tires. Offered hazard coverage/insurance
Thank you
6/17/2020
Ryan L. VERIFIED CUSTOMER
Woody is a good Service Manger... I will continue to go because of him
6/17/2020
SALVADOR R. VERIFIED CUSTOMER
Great people good service
6/17/2020
RYAN S. VERIFIED CUSTOMER
I wasn’t exactly completely satisfied, but close enough to where I didn’t want to say I wasn’t; Rob provided excellent service, and Fernando did an outstanding job finally getting my alignment dialed in. There was a squeak that the cause of wasn’t found, but I understand sometimes finding something that remote is impossible. It seemed to go away a little while after getting the truck back, but then it came back. I narrowed it down to somewhere in the rear, so thought it might be my spare tire, since that was recently swapped out, gave it a couple good kicks with some steel toes, and voilá, no more squeak...so in the future maybe check if the spare is tightly secured if someone is complaining of a constant squeak. Thanks again guys, overall, an excellent job!
6/16/2020
Ruthann T. VERIFIED CUSTOMER
You're welcome
6/16/2020
ROBERT B. VERIFIED CUSTOMER
Excellent professionsl friendly experience.
6/16/2020
Richard And. VERIFIED CUSTOMER
Easy to check in. Anthony was very helpful and efficient. Car was completed timely and done well.
6/14/2020
Patricia V. VERIFIED CUSTOMER
Woody NEVER fails to go above and beyond for his customers! He’s always friendly with a great attitude! We’re glad he’s our agent!!!
6/14/2020
Charles S. VERIFIED CUSTOMER
Sure, no problem. Once again Woody and the team went above and beyond even in these trying times to diagnose and repair my truck. Thanks again Hansel ford of Santarosa. Mr scott..
6/14/2020
Samuel T. VERIFIED CUSTOMER
Service Is always as expected good
6/14/2020
Praveen N. VERIFIED CUSTOMER
Did not provide car wash with the service.
6/14/2020
John M. VERIFIED CUSTOMER
Jorge and his associates did well. Everyone was professional and the store was clean. Very important in the current environment.
6/14/2020
Mary M. VERIFIED CUSTOMER
Very personable and professional
6/13/2020
Jorge C. VERIFIED CUSTOMER
Got told the electric steering programming an alignment would take 3 hours
If any issues I would get called if any issues or when finished.
I turn my car in at 8am. I didn’t get called at all
I had to call to ask about my car around 3pm, which my car was done. then the person that answers the phone tells me that they did call me. Which wasn’t true. I hang up the phone and then 10 minutes later I get called that my car is ready
Thank you for your time if it gets read
6/13/2020
ELLEN V. VERIFIED CUSTOMER
Rob (Robert C Hussey) has always provided me with excellent services. In fact, he’s the best service provider I’ve ever encountered at a car dealership. He’s knowledgeable about the care repairs. He’s a good communicator. He explains the services in layman terms and clarifies further as needed. He is always friendly, polite, responsive and acts professionally. I hope Rob’s supervisor will nominate him for a Hansel Ford excellence service award.
6/13/2020
Alexica B. VERIFIED CUSTOMER
Jorge did such a great job! He was very informative and helpful. He also took terrific care of my car!
Thank you so much!
6/13/2020
Corydon B. VERIFIED CUSTOMER
Rob handled everything very smoothly, all my issues were addressed. Couldn’t be happier
6/13/2020
Catherine N. VERIFIED CUSTOMER
Provides Very helpful Information regarding available options.