AJ did a good job on answering my questions about the repair. The only issue I had was, he was a little rushed because the counter service area was under staffed. I could tell him was stretched. I probably would have had more work done on my truck but it just seemed like it was to busy there. thanks
4/28/2021
Dwight A. VERIFIED CUSTOMER
Anthony J. Gutierrez was great. He is very friendly and professional.
Thank you.
4/28/2021
Don L. VERIFIED CUSTOMER
Good job, thanks
4/28/2021
Judy R. VERIFIED CUSTOMER
Woody is thorough, professional and kind.
4/28/2021
Daniel J. VERIFIED CUSTOMER
Anthony was very friendly and made sure to answer all my questions.
4/28/2021
Kathleen H. VERIFIED CUSTOMER
Very quick service with efficiency
4/28/2021
Tom S. VERIFIED CUSTOMER
AJ was very helpful and communicated the help I needed. Great customer service. Thank you.
4/28/2021
MELISSA A. VERIFIED CUSTOMER
I felt the AJ was not professional and made it a horrible experience
Next time I have to deal with Ford I will not be dealing with him again. Call me for explanation
4/28/2021
David A. VERIFIED CUSTOMER
Hansel ford is hands down the most professional dealership that gives the best customer service that can be obtainable, Rob Hussey along with Wayne Shuster are always on top of customers needs.
4/28/2021
Ian K. VERIFIED CUSTOMER
This problem was found in January. So it basically took 4 months to have it fixed. Not really the service I would expect from a dealership. I was however satisfied with my service provider George. He is good at what he does and kept me informed along the way and seemed to genuinely care.
4/28/2021
Lynn O. VERIFIED CUSTOMER
AJ is terrific!
4/28/2021
LYNN O. VERIFIED CUSTOMER
Great service: polite friendly and professional: perfect combination. Thanks!
4/28/2021
PATRICIA K. VERIFIED CUSTOMER
One survey is enough please :-)
4/27/2021
Temo K. VERIFIED CUSTOMER
Robert did his job well. He got me in and out fast and almost honored the phone quoted cost.
4/27/2021
Barbara B. VERIFIED CUSTOMER
I was surprised that with an appointment the service took the entire day. Was told that they were short of employees. I don't find fault with Rob,he's the best.
4/27/2021
Michael C. VERIFIED CUSTOMER
Friendly, fast and professional service always from Hansel Ford! My go to Ford dealership in Northern California.
Thanks,
-Mike Cohen