I brought my Lexus in 8/8 as tire was damaged. I had a warranty and Lauren processed it immediate and said the replacement tire would be at Toyota
8/13, five days. I called twice on the 13th as I did not want to drive on the doughnut too many miles. It was not in. I waited until 2:45pm on the 14th and called Lauren. She checked with parts and said it was not in and she would have parts call the tire supplier and get back to me. She called 15 minutes later, said the tire was there and come down and have it put on. I did not ask for an explanation. Lauren was very helpful getting my claim processed and getting me checked out.
8/15/2024
Rhonda C. VERIFIED CUSTOMER
Cliff and his team did a fantastic job of repairing my jeep. I was completely satisfied with their service.
8/14/2024
Hyun C. VERIFIED CUSTOMER
Jose was polite, easy to deal with, straightforward, reliable, a good listener and efficient. He is a definitely a great credit to your dealership. Thank you, Jose!
8/13/2024
Kevin G. VERIFIED CUSTOMER
Over the top customer service from all the employees. Toyota of Danville is really a fun place to buy a vehicle. After the sale services is very important to myself and I appreciate friendly folks to perform the services. Thank you again crew.
8/13/2024
Kathleen R. VERIFIED CUSTOMER
Courteous and timely. Thanks!
8/13/2024
Leslie D. VERIFIED CUSTOMER
Everyone there is so nice I make me feel comfortable every time!!
8/10/2024
Andrea H. VERIFIED CUSTOMER
Everyone was very friendly. I appreciate the car wash after my service!
8/9/2024
Dana H. VERIFIED CUSTOMER
Lauren is very nice and friendly. A pleasure to do business with.
8/9/2024
Forrest D. VERIFIED CUSTOMER
Always excellent service
8/9/2024
Jodi B. VERIFIED CUSTOMER
Lauren is very helpful and I appreciate and enjoy working with her!
8/8/2024
Nello F. VERIFIED CUSTOMER
Very good service great staff. Clifford is great staff very excellent
8/8/2024
Janet O. VERIFIED CUSTOMER
Disappointed that the service wasn't performed thoroughly the first time so I had to schedule another appointment to correct the issue.
8/7/2024
Maggie B. VERIFIED CUSTOMER
I appreciate being a customer of this outstanding Toyota of Danville. They always deliver excellent service! Thanks, again Toyota of Danville.Illinois.
8/7/2024
Gary R. VERIFIED CUSTOMER
Cliff kept me in the circle as to what my car needed and got it done
8/6/2024
Mary R. VERIFIED CUSTOMER
prompt. kind. friendly.
appreciate everyone
8/6/2024
Susan H. VERIFIED CUSTOMER
Seems to be a lack of communication between parts and service. My husband ordered a tire and wheel from parts so we could have a spare tire for our Prius. He was told the Yokohama tire was in stock and therefore they ordered only the wheel. When we called to see if the wheel was in, it was, but had no Yokohama tire… So, another delay but tire came in the next day. The initial parts guy said it was issue for service to balance the two but when we called to see if the tire was in, we were told we had to make an appointment with service to get it balanced… Just a lot of confusion for what seemed to be a pretty simple ask. Lauren in service was great.
8/5/2024
Debbie W. VERIFIED CUSTOMER
Thank you for reaching out to District 118 employees with this special offer for service. It was my first time there, but it won’t be my last. I was very pleased with the friendly staff and the prompt service.
Thank you!