No one was wearing a mask at Toyota. You wear a mask to protect others and I did not see that at Toyota. It was very disappointing.
8/5/2020
Janet O. VERIFIED CUSTOMER
I am a little hesitant to return since employees were not wearing masks.
8/5/2020
Penny F. VERIFIED CUSTOMER
Very pleased ! Thanks
8/4/2020
Kathryn A. VERIFIED CUSTOMER
Very friendly staff.
8/4/2020
Charles H. VERIFIED CUSTOMER
Everything was great!
8/4/2020
Susan R. VERIFIED CUSTOMER
John was very friendly and was able to get my vehicle fixed quickly even though I didn't have an appointment.
8/4/2020
Brenda D. VERIFIED CUSTOMER
Always professional and friendly. Total satisfaction on my new rain/ wind guards! Thank you Danville Toyota
8/4/2020
Melissa B. VERIFIED CUSTOMER
Yes it was a great experience as always! Highly satisfied!!
8/2/2020
Hanna L. VERIFIED CUSTOMER
Great communication with Logan. He answered all my questions
8/1/2020
F. Dennis. VERIFIED CUSTOMER
Great job!
8/1/2020
Larry S. VERIFIED CUSTOMER
I was satisfied with the service of our vehicle. However, I did have concerns about Toyota of Danville following safety precautions with the pandemic. I observed one employee wearing a mask and she was not in the service department. I was very surprised by this, especially due to the rising numbers in Vermilion county. It may be something you could consider, especially with you wanting customer satisfaction. By the way, there were three of us waiting for our cars. We ALL had masks on. Thank you
8/1/2020
Suzanne P. VERIFIED CUSTOMER
Very good experience. He was so polite & explained situation very clearly. Had a nice smile!
8/1/2020
Greg G. VERIFIED CUSTOMER
Jose is a top-notch service advisor. I couldn't have hoped for any better service.
7/31/2020
Richard R. VERIFIED CUSTOMER
One of the items I took the truck in to the dealership for was a noisy vacuum pump. I described to service person that the pump was getting noisy and per T-SB-0316-17 it should be replaced. He wrote it up that I had a code and it needed to be diagnosed.
Long story short the vacuum pump still makes noise, the technician found no code (because there wasn’t one), and I got billed $100.00.
I think this will be my last visit to a dealership and my last Toyota.
I also never got a notice this SB was due.
7/30/2020
Daniel C. VERIFIED CUSTOMER
Great service as always.
7/29/2020
Natalya B. VERIFIED CUSTOMER
John took time to research and find a solution to my problem. He called me to explain his findings and got me taken care right away and at No extra cost to me. I appreciate this type of customer service!
7/28/2020
Jamie P. VERIFIED CUSTOMER
I was traveling for work when the low tire light came on. You guys got me in and fixed my issue without any headache! THANK YOU!!
7/28/2020
Thomas G. VERIFIED CUSTOMER
Logan did a great job Thank you
7/26/2020
Thomas G. VERIFIED CUSTOMER
Logan did a great job Thank you
7/26/2020
Mary H. VERIFIED CUSTOMER
Sent car to Florida with daughter & grandson. They never had any trouble with it.