Gracie was the worst service rep and did not care and was very rude. She made 1 call to notify me my car was ready. I called. Left voice-mail and responded to the text. When I picked up keys after my third trip. She did not care.
10/21/2021
Charles W. VERIFIED CUSTOMER
Good job very helpful
10/21/2021
Robert D. VERIFIED CUSTOMER
Came in for multiple recalls. Kept car for 2hours and then said no part was available
10/20/2021
Nahm K. VERIFIED CUSTOMER
Excellent
10/19/2021
Navjit W. VERIFIED CUSTOMER
The whole experience was a comedy of errors. Phil, service manager and service director are totally incompetent and need to be retrained on what it means to make promises to the customers and actually keep them. The worst customer service experience ever.
10/19/2021
Cynthia F. VERIFIED CUSTOMER
Very much appreciate all the work that was done for us.
10/19/2021
Haleigh M. VERIFIED CUSTOMER
Love my car! Thank you!
10/19/2021
Jessica W. VERIFIED CUSTOMER
Excellent quality repair service as I am a regular customer. I would like more communication regarding turnaround time. I am always happy to wait for my vehicle if I am told realistic expectations. This dealership is extremely high volume and they deliver extremely high-quality repair service consistently. I will continue to take my Elantra to van Hyundai. Thank you for doing a great job on my car.
10/15/2021
Rozanna R. VERIFIED CUSTOMER
Great service as always.
10/15/2021
Robert D. VERIFIED CUSTOMER
Excellent service and friendly and professional customer assistance from Gracie.
10/14/2021
Five Star. VERIFIED CUSTOMER
I am David Lewis from Huffines Chevy in Lewisville and I am trying to get the Elantra out of your service. I have left 19 messages to ge a work order so I can send a Purchase order and arrange a tow truck to go get the car
10/14/2021
Khai-Fatt L. VERIFIED CUSTOMER
Great job and thank you, Gracie!
10/12/2021
Pedro G. VERIFIED CUSTOMER
Your appts. Were all book up so
Was told bbn to come as a walk in
Waiting time 2-3 hrs. Actual wait
Time little over 4 hrs. And the
Wash and vacuum was not satisfactory. Was told later should have done a mini detail.
10/10/2021
Jowannah M. VERIFIED CUSTOMER
Great service!!
10/9/2021
Soon M. VERIFIED CUSTOMER
I will never go to there again.
Early morning I went to get my car oil change and they said it will take a 3 hour 1/2 waiting because I didn't have an appointment. So I made an appointment to come back at 2pm.
He said no waiting and will take most 45 min.
I waited for more than 2 hours and my car was still sitting outside.
I asked for my key and left.
I will never go back to your car dealer.
10/9/2021
Frank E. VERIFIED CUSTOMER
I was very satisfied with the experience except it took it took too long for an oil change and a minor recall repair
10/8/2021
Mark O. VERIFIED CUSTOMER
Super job got my problem fixed
10/8/2021
Linda B. VERIFIED CUSTOMER
Great experience!
10/8/2021
Scott H. VERIFIED CUSTOMER
Phil took great care of me. I came in without an appointment because I was very concerned that I had damaged my car. Phil got me in and taken care of. We need more people like Phil in this world.
10/8/2021
Tyrena C. VERIFIED CUSTOMER
This is my third and final car with Van Hyundai . I came down with a car issue and left with the car same car issue . The advisor told me one thing and wrote down another on the paper that he gave me . He told me whoever last did my oil maintenance did a terrible job little did he know I ONLY go to VAN HYUNDAI for any service! I’m in shock