Jennifer has been extremely helpful and did a great job, keeping me apprised of the work on my avenue!
6/5/2021
Vicki L. VERIFIED CUSTOMER
First of all the guidelines for complimentary service needs to be explained and indicated appropriately on your return for service. It’s not Jennifer’s fault I don’t believe. But to put one thing on your windshield as to when you should return and then be told differently when you arrive. I was not happy. Also you used to provide written information on the 27 point inspection, did not happen. Very disappointed that car was not washed, as you have always provided a complimentary wash whenever I brought my vehicle in. Just not the same friendly service experience I’ve had over my past five vehicles purchased from you guys.
6/4/2021
Chadira C. VERIFIED CUSTOMER
Phil did not listen and make me feel as if I was heard when I brought my vehicle in the shop. I had a defective mirror and he kept insisting that I replace what was defective. However, his manager, heard me. I left the dealership frustrated after spent 3.5 hours there. But the manager did what he could to alleviate my frustration.
6/4/2021
QUEEN R. VERIFIED CUSTOMER
Unfortunately all of the paper from the price ticket on the window was not removed and it can clearly be seen there was something there and it’s sticky. Looking to bring back to have it taken care of.
6/3/2021
Justin Y. VERIFIED CUSTOMER
Very nice! Super easy to work with! I’m going to try to go to Jennifer every time now if I can!
6/2/2021
PEDRO G. VERIFIED CUSTOMER
The complete detail was poor especially on the outside where the wheels were not clean and polished and the bottom molded panels had spots and the chrome trim not clean and polished as the windows had water spots too.
6/1/2021
Linda T. VERIFIED CUSTOMER
I came in for a state inspection, but, it took an hour for the team to let me know they would not be able to do it because the system was down. My appointment was at 8 am, but I was not informed of the problem until 9 am. I will give Jennifer kudos for helping me find another place to go for the inspection.
I realize the team has no control over state systems, but when they realized it was down, I should have been informed right away and given the choice of waiting to see if it would come up or leaving.
5/29/2021
CATHERINE F. VERIFIED CUSTOMER
Mark was very helpful. I appreciate him helping me setting my Bluetooth that was not working. Side note: was disappointed with your waiting area, the furniture was so worn out. I would think you would take more pride in the appearance of your facility. I know the building is old but really??
Mark was very helpful and so was the lady in the cashier office.
5/29/2021
Luz U. VERIFIED CUSTOMER
All good
5/27/2021
Pamela A. VERIFIED CUSTOMER
Justin was my service advisor
5/27/2021
James H. VERIFIED CUSTOMER
I have always been a fan of Jennifer and she is the reason why I drive 35 minutes to go to this dealership! Her customer service skills are the expectation I expect at any business! You guys are lucky to such a team member! Jennifer...thank you for always ensuring this little Kansas boy gets the best experience! You are appreciated!
5/27/2021
Nils R. VERIFIED CUSTOMER
Repair was not properly explained, pictures were promised, requested them twice via email, no response.
5/27/2021
EDDRICCIA B. VERIFIED CUSTOMER
Jenifer was absolutely amazing and extremely hospitable! Great service!
5/27/2021
Richard W. VERIFIED CUSTOMER
Worst experience yet. My fan knob was broken and I was advised it would cost almost $500 to replace the knob. Jennifer advised me that the entire climate control unit has to be replaced rather than just fix the dial. That’s totally insane! When I went nuts, Jennifer said “I didn’t make the car.” That’s totally inappropriate! I reminded her she represented the brand that made the car. I have been very consistent with bringing my car to Van for service since I moved here to Texas. I will not be back. You lost me. Service really needs to figure out how to repair this fan dial fir a lot less ... let’s get creative here. Bye bye.
5/23/2021
Rachel B. VERIFIED CUSTOMER
Jenifer was great! Will definitely be booking with her for all of my service needs!
5/23/2021
Eunjoo H. VERIFIED CUSTOMER
Good service
5/22/2021
Robert J. VERIFIED CUSTOMER
Service took too long. After I had a reservation, my expectation for completion was no longer than an hour, not 2. Mark was kind and respectful and explained all service completely.
5/21/2021
Ben N. VERIFIED CUSTOMER
Mark made every effort to get me in to an available time slot without an appointment. He succeeded and got a major repair done. Excellent service from Mark.