It took 21 days to resolve my issue with the 2018 truck I bought . Only mark sales manager got this done. Your so called “ 100 point “ inspection is supposed to include taking wheels off hubs to inspect brakes . This was not done and brake pads were rubbing metal to metal. Why would this Bruce shop Mgr allow this shot to go on? Poor form Johnny londoff. And Bruce is responsible for sending out vehicles not checked properly. After three weeks of constant texting and calling which nobody called me back except for Mark It finally got done after wAiting 3 plus hours at dealership. Middleton. 2018 f150. No. Not satisfied. I would not recommend the mechanics or “union “ shop there to Anyone. I would recommend Mark If u really give 2 shits about your reputation and how customers feel- read this and do something bout it
3/18/2020
Tracy M. VERIFIED CUSTOMER
Well done
3/18/2020
Gary S. VERIFIED CUSTOMER
I have not yet visited your service dept.
3/18/2020
Ladarrius S. VERIFIED CUSTOMER
She was courteous, polite, and kept me updated. The service staff was efficient with the recalls..
3/18/2020
Charles D. VERIFIED CUSTOMER
Mike is always friendly nice and completes everything always. The best I have ever seen
3/18/2020
William F. VERIFIED CUSTOMER
Ashley was excellent! She was very professional, polite, considerate, and gracious. Ashley was thorough in her explanation of the process of servicing my vehicle as well as the associated cost. It was a pleasure working with Ashley throughout the extended period of time that it took to service my vehicle. There was an extended period of time that Ashley had to contact me in regards to my vehicle and she did so in a very timely manner. I appreciate Ashley and all that she did for me, the customer. She made me feel like it mattered that my vehicle was fixed correctly and that I was satisfied. I will look to Ms. Rhodes when I return.
3/17/2020
Valarie J. VERIFIED CUSTOMER
Fast and friendly
3/17/2020
James M. VERIFIED CUSTOMER
Can't wait
3/17/2020
ROLAND B. VERIFIED CUSTOMER
The experience with Michael Riehle was great. From the time I drove in to service bay. I was greeted with good service,til the work on my car was completed. Johnny Londoff has always done me well.
3/17/2020
WILLIAM B. VERIFIED CUSTOMER
Michael Riehle has always been fantastic and very helpful when it comes to my vehicles. Can't ask for a better service tech.
3/17/2020
WILLIAM H. VERIFIED CUSTOMER
Fast and friendly. Thanks.
3/17/2020
JOSEPH N. VERIFIED CUSTOMER
Everything was fine but I didn't get the car wash I was told I would get.
3/14/2020
Herbert G. VERIFIED CUSTOMER
BOUGHT THE CAR AT LONDOFF AND THEY ARE THE ONLY ONES TO SERVICE IT
3/14/2020
Kimberly V. VERIFIED CUSTOMER
Everything was good.
3/14/2020
PATRICIA C. VERIFIED CUSTOMER
Great service!!!
3/14/2020
Kathleen W. VERIFIED CUSTOMER
Mike is AWESOME. Very attentive and knew exactly what I needed to be done. Give this man a PROMOTION ! If and when I need to return for any services.. .....I am requesting Mike.
3/14/2020
Alvin M. VERIFIED CUSTOMER
Had a long wait and other things that up set me just now calming down.
3/14/2020
Kiauna J. VERIFIED CUSTOMER
I paid $1300 for service and my check engine light came back on the next day. My steering wheel also shakes now and it didn't before. I'm very disappointed
3/13/2020
Paul L. VERIFIED CUSTOMER
Thank you for the service for my truck. We love the beast!
3/13/2020
Mary R. VERIFIED CUSTOMER
so far I do not see a leak any longer. I plan on still dropping by Monday or Tuesday to have all leaks checked as suggested. thank you