Each time I have service conducted to my vehicle; I am always find pieces of small car items or debris inside my vehicle. This has to stop. I don’t understand why it’s happening. Today there was small black plastic screw cap on floor front passenger side and driver side front floor was piece of foam brown in color.
5/29/2024
John V. VERIFIED CUSTOMER
Jeanette was very friendly and professional in every aspect of my experience with Priority. The install took a lot longer than expected but Jeanette was very kind in citing the issues regarding the delay.
5/29/2024
Maria B. VERIFIED CUSTOMER
Brought my car in 3xfor same thing.first time nothing was found,second time cost me 3600 dollars.3rd time it was a quart low on oil for something that was supposed to be fixed to the tune of 3600.i was told on 3rd visit it was a quart low because there was not enough oil put in when it was fixed.i remember the gauge said 100%.when I called to ask about the low oil after having paid 3600 to have the problem fixed,I was told to just add a quart which was the original problem in the first place.i am very dissatisfied with this current service.i come all the way from Norfolk because I bought the car here and thus far,have had no problems.i don't know that I would invest in another Honda.this car gas not lived up to the Honda reputation or priority dealership
5/29/2024
Ann K. VERIFIED CUSTOMER
Prompt courteous service as always.
5/29/2024
Jeremy S. VERIFIED CUSTOMER
Informed me perfectly on what needed attention and best plan for car going forward. 10/10
5/28/2024
Ruby T. VERIFIED CUSTOMER
It was my first visit there and I am new to the area. Adam was friendly and professional. However, I took my car to the wrong Honda because I didn’t know that there was another Honda in Newport News. I was wondering why they kept calling me. I had to apologize to them over and over again. Otherwise, I appreciate the service and thanks to Adam again.
5/28/2024
Linda L. VERIFIED CUSTOMER
Very satisfied
5/28/2024
Theresa B. VERIFIED CUSTOMER
I have no comments!
5/28/2024
Shelah S. VERIFIED CUSTOMER
Adam is very pleasant and personable. I appreciate that.
The walk through door to the service department needs to be easier to open. It can’t possibly be right. I hurt my arm trying to open it. I have ice pack on it now. Other people had difficulty with it too.
I voiced my concerns about it the last time I was there to Adam. He said I was not the only one.
5/28/2024
Kathaleen B. VERIFIED CUSTOMER
Always professional treatment from Mr. Comey
5/28/2024
Patrick S. VERIFIED CUSTOMER
Service was completed as expected. Thanks
5/26/2024
Timothy Y. VERIFIED CUSTOMER
Good service. Thank you
5/26/2024
Terri H. VERIFIED CUSTOMER
Very knowledgeable of his job..
5/26/2024
Lisa C. VERIFIED CUSTOMER
Well done
5/25/2024
Lacie H. VERIFIED CUSTOMER
Great service!
5/25/2024
Lucas R. VERIFIED CUSTOMER
I took my car in for appt Thursday at 2:15pm and I was never text or called about my vehicle being ready. If they did call they didn't leave me a voicemail. I did have one missed call from a number I didn't recognize but it didn't match the numbers that text me earlier from priority. Ultimately, the communication is very poor. It doesn't take much effort to get the message to me that the vehicle is ready for pick up and the bar was missed. It's inconsiderate and unfortunate. He wasn't very welcoming either when I arrived which I originally ignored and thought nothing of it until this addition of poor communication skills.
5/25/2024
Kelly B. VERIFIED CUSTOMER
Great job by Dantae. Very informative and very polite. Provided tfw utmost customer service.
5/25/2024
James S. VERIFIED CUSTOMER
Vertical welcome
5/25/2024
Ricky J. VERIFIED CUSTOMER
Dantae was very thorough and covered all topics very well. His explanations to any questions I had was very easy to understand and at no point dis I feel like I did not know what to expect. Well done.
5/25/2024
Jerry S. VERIFIED CUSTOMER
I was informed about my repairs, and Adam explained the diagnostic results in a manner that was understandable to me.