When I arrived, I requested a ride to work (2.8m away)...it was just before 7:20. I was told to wait in the seating area and I would be notifed around 8:00am. I had to go find a service rep around 8:30 and ask for help. The recall notification from Honda stated I was eligible for a loaner. Once work was completed, I was expected to travel to Honda to pick up my car. Significant disconnect in what corporate Honda communicated about what to expect to do the recall and the dealer experience.
3/13/2019
Zhenli N. VERIFIED CUSTOMER
good
3/12/2019
Dennis K. VERIFIED CUSTOMER
Yes the service was excellent and no extreme pressure was use to buy any of Honda product. Most dealer say you need this or that or this must be done. Ryan was great, he let us make the choice for the service we wanted. Also he looked at and fixed a another’s Honda dealership mistake.
3/12/2019
Travis H. VERIFIED CUSTOMER
Great service!! Best around the area!!
3/10/2019
Luis S. VERIFIED CUSTOMER
The attention of Manuel Montoya is excellent, I am happy to put my CRV in your hands, thanks Manuel
3/10/2019
Candie Lopez. VERIFIED CUSTOMER
I feel I was giving a satisfactory service,by Andy Vuong all the.questions I ask about the service I was getting for my vehicle,they where answer with detail,Thank you
3/10/2019
Karen K. VERIFIED CUSTOMER
Andy was extremely professional, helpful and friendly.
3/10/2019
Xing H. VERIFIED CUSTOMER
I had a coupon from the website that wasn’t honored. I spent $300+ for the services and was told I couldn’t use the coupon because I had to show him the coupon before the service was completed. The coupon said present at time of purchase for services. Manuel said that I pay when the service is completed. I assumed that the time of purchase would be when I pay. When I showed up to pick up my car and pay, Manuel said I needed to show it prior to the service because he already completed the paperwork and would have to do it again, so he stated that it can’t be used. The service coupon did not indicate that I had to present it prior to services. The paperwork I got back was only three pages that stated the charges and was not excessively long and detailed. It kind of gave me the vibe that staff was just too lazy to do a little extra paperwork processing for customer satisfaction. All that the coupon said, was to bring it with me, but apparently I guess there are vague coupon instructions that I’m not aware of.
3/10/2019
Andy N. VERIFIED CUSTOMER
Andy gave me great service. Thank you!
3/10/2019
Vamsi Krishna. VERIFIED CUSTOMER
They said everything is is fine for my car but my break are not working next day... they charge for full inspection ...
3/10/2019
Hector T. VERIFIED CUSTOMER
I was very satisfied with the service thank you so much!!
3/9/2019
Johnnie V. VERIFIED CUSTOMER
Andy vuong did a good job to my car I satisfied it thank you !!
3/9/2019
Anthony P. VERIFIED CUSTOMER
Adviser was not very welcoming didn’t explain nothing to me and try to charge me a lot
3/8/2019
Tien V. VERIFIED CUSTOMER
Good job.
3/8/2019
Guadalupe B. VERIFIED CUSTOMER
Very professional and friendly
3/8/2019
Abel B. VERIFIED CUSTOMER
Nice people good job
3/8/2019
Chi T. VERIFIED CUSTOMER
Very good service
3/8/2019
Min C. VERIFIED CUSTOMER
Andy was very nice at meeting me and greeting me at the entrance area, he's very professional and curious to me and my vehicle, he told me all the steps and services I need to do to the car, he cares about my car and cares about my concerns, he have a very good customer service attitude and professional. I rate him A+, because he's professional, i will only come to Nelson for services , A+ service ! Sincerely Min C