I was shocked that my cars tires were rotated, car checked out and oil were able to be changed in exactly 20 minutes, when I showed disbelief I was told that it indeed had all been done, wow!
9/13/2020
Yun Z. VERIFIED CUSTOMER
Very good
9/12/2020
****L. VERIFIED CUSTOMER
Super fast service!
9/12/2020
RODOLFO R. VERIFIED CUSTOMER
As always Mr Peng takes great care of my vehicle and keeps me informed
9/12/2020
PHILLIP C. VERIFIED CUSTOMER
Andika is a good advisor thanks
9/11/2020
ALEJANDRA C. VERIFIED CUSTOMER
The appointment was made one week in advance. Regarding the fuel pump recall. When we arrived at the service department we waited for over an hour just to be told they didn't have the parts . Very disapointed and ANGRY. A waste of time.
9/11/2020
YUK SHING. VERIFIED CUSTOMER
He was able to answer my questions promptly and provided excellent customer service! He kept me updated on the progress of the repairs and was also diligent in ensuring my vehicle is fixed upon pick up.
9/11/2020
Martin G. VERIFIED CUSTOMER
excellent service they gave me
9/11/2020
Ana D. VERIFIED CUSTOMER
Exelente servicio grasias juan muy agradecida
9/10/2020
ANNETTE G. VERIFIED CUSTOMER
Andika was really friendly and helpful. Will definitely continue going to El Monte Honda to service my car.
9/10/2020
FRANCIS L. VERIFIED CUSTOMER
While I am 100% satisfied with my service advisor Juan Montes, I do want to mention an incident right after receiving the service. One of your mechanical, at least from the name badge on his uniform, called Mike, told me not to charge my 14’ plug-in Accord at the charging station located in the service/part customer parking area using the dealer’s charging station. His reason totally made Zero sense. But I didn’t want to waste my time arguing with him on-site. Let’s make it simple, if the charger is not for customers, he should go tell his supervisors/managers the situation and put up a sign there. Otherwise it’s not his job telling a customer to not using an amenity provided by the dealership. Period. Please investigate and provide proper training to your employees, thanks!
9/10/2020
ADRIAN B. VERIFIED CUSTOMER
Honestly, I cannot thank you guys enough, I attained service at an excellent rate with shuttle service to and from the dealership stuff was MORE than helpful along with the amenities within the office. Prices, Quality of service as well as cleanliness is incomparable. Thank you Andy, Juan, and Gabriel for sending photos of service in progress.
9/10/2020
KIRK M. VERIFIED CUSTOMER
The service was great
9/10/2020
MARIANA M. VERIFIED CUSTOMER
Cooper was very nice and Helpful. You guys are the place to go.
9/10/2020
Phan Chan. VERIFIED CUSTOMER
Very very good guy, very helpful
9/10/2020
MARIA P. VERIFIED CUSTOMER
El servicio t la atencio del personal son muy buenos
Gracias
9/8/2020
ITZEL U. VERIFIED CUSTOMER
yo voy a diferentes servicios honda dealers y la verdad muy mal servicio y mala atención al cliente no lo recomiendo el que me atendio no da muchas opciones en precios con esta situación del covid19 tiene que dar un precio razonable y ya que toca pagar aumenta el precio y la persona que me atendio el mismo me cobro no tenía un servicio seguro en servicio de cajero al pagar por el servicio
9/8/2020
JOSE H. VERIFIED CUSTOMER
Juan Montes was able to help me with all my concerns. He was able to set me up with a shuttle to go home and not lose my afternoon while my car was being serviced. I really appreciated that since I was able to get more things done in my day versus just sitting there. Thank you!
9/8/2020
JOSE R. VERIFIED CUSTOMER
Good service
9/7/2020
MARCO F. VERIFIED CUSTOMER
Iim sorry but iam not going back to this place, i went last saturday for a engine oil change , and cooper tried to make me sing a 400 dollar ,service wich i never ordered, and then i went inside and some other guy i think lopez tried to make me break the contract i have with honda and tried to sell me a newer car wich is wrong i told hin i dont need to break any contracts , and tha mu car is still new , 2018 model. This isnt right. i felt that is not that they want to help peopme but empty their pockets, they look like hienas lloking for the prey.