I had an appt at 8 am with Demetria and I was there between 7:30 and 7:40 and 2 guys helped me which by the way were very helpful one of the guys paged Demetria that I was there and she said she would be out but 15 or 20 mins passed and she still hadn't came out then 2 other cars pulled after I had been there for already for 15 to 20 mins she helps those to guys that were in those 2 cars that came way after me one of the guys that had helped me earlier told her this is your appt meaning me and she pointed to the 2 nd guy in the 2nd car that he was first ...I told the guy who had helped me oh wow really when I have been waiting for her 15 to 20 mins and those guys came way after me and she helps them before me luckily another guy came and he came and started my paper work thank you to the guys that helped me out today ...I hope I don't get another appt with Demetria again
11/27/2016
ROCIO S. VERIFIED CUSTOMER
Andy always provides great service.
11/27/2016
Tien N. VERIFIED CUSTOMER
I like the service
11/27/2016
Calvin T. VERIFIED CUSTOMER
I got really good service from Kenneth Okimoto. He was very courteous and professional. My car was finished on time as promised. I've gone to Nelson Honda for a long time (even when it was Spirit Honda), and this is one of the quickest and best service appointments.
11/26/2016
Anthony H. VERIFIED CUSTOMER
Grabiel Peng provided an excellent service.
11/26/2016
John T. VERIFIED CUSTOMER
Penguin was very helpful- no-every was on time with the service
11/26/2016
Sergio L. VERIFIED CUSTOMER
Nothing much to say but it was great helping me out
11/26/2016
Brenda C. VERIFIED CUSTOMER
I needed to get a repair done, and the team was able to fit me in. I was so relived, and very satisfied with the work done.
11/26/2016
Edwin G. VERIFIED CUSTOMER
I was offered a free car was when I dropped off my car which was not done when I picked up my car after being serviced. When I asked the representative about my car wash he seemed puzzled that no one washed it and asked around if anyone could take it and was it until he said he would do it. When he came bacl with my car it was obvious some water had been sprinkled on it possibly with a hose which made it look worse with a lot more water spots than it came in with. I understajd this was a free service but it makes me wonder what else was doneor not tomy car. This seems very unprofessional and dissapointing as it was my first oil change on my new honda H-rv. I hope this is looked at and it doesnt happen to any one else. Thank you for taking the time to read this.
Edwin G
11/26/2016
Thang Le. VERIFIED CUSTOMER
Thank you
11/25/2016
Maria C. VERIFIED CUSTOMER
Upon arriving to be checked in, I found the female who assisted us very unprofessional. She obviously was eating and thought she had sufficient time to finish chewing before you got to the car, but obviously failed. She had to pause twice whiling trying to check us in to finishing chewing her food. I'm sorry, but that was so rude and very unprofessional. She didn't even apologize for her lack of manners.
My overall experience with Manny and the rest of your team was great. Toward the end of our wait time, I asked a gentlemen for some assistance in locating Manny for me. He informed me that he would locate Manny and let him know I was looking for him. He shook my hand and Thanked me. Very professional!
11/24/2016
Ana L. VERIFIED CUSTOMER
Andy was extremely fast at greeting me and helping me. I waited no longer than 3 or 4 minutes to be helped, excellent service. He was very friendly and had great attitude. Very pleased with this visit.
11/24/2016
Judith D. VERIFIED CUSTOMER
Everything was ok. He is so nice. Thanks.
11/24/2016
Claudia Yvette. VERIFIED CUSTOMER
Friendly service, wait time was very reasonable.
11/24/2016
Albert M. VERIFIED CUSTOMER
I purchase a vehicle from you guys 4 months ago. I brought my vehicle for the first time today for and oil change. Upon arrival your team didn't bother to ask me if I been help or even greet me. The only one that approach me was Andy and be was helping someone else. Your team was to busy eating donuts and texting. For being my first time it was bad. I won't come here no more. Andy was awsome answer all my questions plus more.I which I can say the same for the rest.I wasted 24,000 on a vehicle there and that's the type of service i get. Service dept needs help
11/24/2016
shuyang . VERIFIED CUSTOMER
Andy provided excellent services. Appreciated his help during my visit.
Thanks Nelson guys !
11/24/2016
MARC GREGORY. VERIFIED CUSTOMER
Dropped it off. Notified when done. Picked it up. Quick and easy
11/24/2016
Jobin V. VERIFIED CUSTOMER
Andika was very helpful and friendly. Great customer service from him.
11/23/2016
PAUL C. VERIFIED CUSTOMER
Great service despite the day being very busy
11/23/2016
Jeffrey P. VERIFIED CUSTOMER
I believe i have insurance to cover the nail on my tire but I was charged 40 for the service. I was just wondering if we can check that out and I can get a refund