Was 100% satisfied. Was in and out from there in less than an hour. Very friendly and informative. Helpful in the questions that I had and I'm very glad to have come to Nelso Honda. Keep up the good work!
9/3/2016
Marvin O. VERIFIED CUSTOMER
Excellent service. Will keep coming back!
9/3/2016
Suzete S. VERIFIED CUSTOMER
Fast and friendly service
9/2/2016
RUBEN V. VERIFIED CUSTOMER
I appreciate the efficient service I received! Thank you Juan!
9/2/2016
Mimi T. VERIFIED CUSTOMER
Finished within the given time frame. Adrian was very helpful and answered all my questions.
9/2/2016
Alma B. VERIFIED CUSTOMER
Everyone was courteous and friendly and the services were easy and quick.
9/2/2016
JULIA M. VERIFIED CUSTOMER
Very pleased with the speed in which my cars re-call issue was handled by this dealer. All employees were very friendly and helpful.
9/2/2016
Brandy Nicole. VERIFIED CUSTOMER
Excellent CSR. Explained everything in detail and was the quickest service ever.
9/1/2016
James B. VERIFIED CUSTOMER
Fast.
9/1/2016
Deanna Marie. VERIFIED CUSTOMER
Andika, has great customer service skills as well as great knowledge of Hondas service dept and what is needed to best keep my car in good running condition. I greatly appreciate his help in getting us in and out without a lot of waiting time. I will definitely keep recommending Nelson Honda to all of my friends and family.
Thank you for your great service.
9/1/2016
Patricia A. VERIFIED CUSTOMER
Loved it customer service was awsome
9/1/2016
Lydia P. VERIFIED CUSTOMER
My dissatisfaction is towards the way Honda is handling the passenger airbag issue. I have been a Honda customer for 9 yrs and purchased 2 vehicles from Nelson Honda as well as performed all maintainenances and services at this dealership. I was not made aware my passenger airbag needed to be replaced and drove from July 21st - Aug 26th placing my family and others at risk. I received notification Aug 26 and took my vehicle in the following day. I had to change my work schedule to drop the car off and due to last minute notification was unable to further rearrange my schedule to accommodate returning the rental same day. My attempts with the dealership to extend the rental was firmly denied and the Corporate numbers provided referred me back to the dealership. It has been a frustrating and unpleasant situation to say the least as my expectations for Nelson and Honda have been lowered. I would greatly appreciate a resolution to this by way of reimbursement for the rental fees incurred and inconvenience caused. I currently have a case number filed with Honda Corporate that Ken Okimoto assisted me in placing. Feel free to contact me personally to discuss further.
Thank you,
Lydia P
9/1/2016
James P. VERIFIED CUSTOMER
Job well done, no other comments.
9/1/2016
Ana L. VERIFIED CUSTOMER
Andy was very helpful and explained in detailed what the problem in my CRV was.
9/1/2016
Veronica Elizabeth. VERIFIED CUSTOMER
Amazing customer service!
9/1/2016
Mario R. VERIFIED CUSTOMER
Great service!
9/1/2016
Susan S. VERIFIED CUSTOMER
Good.
9/1/2016
ROBERT J. VERIFIED CUSTOMER
Very friendly and efficient. Thanks.
9/1/2016
Charlie W. VERIFIED CUSTOMER
Tim and the staff in the Service Dept were very helpful and responsive to my situation. I always trust their judgement, expertise and honesty. Thanks.