Andy was very knowledgeable about Hondas. He was extremely professional and took time to explain to me about all the importance of maintenance for my Accord. He kept me well informed of the progress and work was completed earlier than promised. Overall, Andy Vuong is the kind of service advisor that all others should strive to be. The rest of the team are equally courteous and efficient. Great work!!!
7/31/2016
Jinwei K. VERIFIED CUSTOMER
NA
7/31/2016
Juan Carlos. VERIFIED CUSTOMER
They're friendly always nice people
7/31/2016
MASOUD F. VERIFIED CUSTOMER
Good job
7/31/2016
Sheree C. VERIFIED CUSTOMER
Thank you Ken for your excellent customer service with my CR-V under recall!
7/31/2016
David. D. VERIFIED CUSTOMER
Excilen good service.
7/31/2016
MAI L. VERIFIED CUSTOMER
Andy is very friendly and experience representative.
7/31/2016
Clara A. VERIFIED CUSTOMER
Andy has a good attitued to treat the costumers really good personality
7/31/2016
CHARLOTTE ANN. VERIFIED CUSTOMER
Ken was thoughtful & answered all my questions.
7/30/2016
Michael G. VERIFIED CUSTOMER
Awesome experience with all the service reps that I came in contact with.
7/30/2016
Paul C. VERIFIED CUSTOMER
Every time we see Andy, he has excellent customer service and goes above and beyond for us.
7/30/2016
Philip M. VERIFIED CUSTOMER
Excellent and Fast. Beyond expectations. Thank you.
7/30/2016
Carlos P. VERIFIED CUSTOMER
Awesome guy, definitely i will be going back.
7/30/2016
Nancy L. VERIFIED CUSTOMER
The person whom we had the appointment with was not there, so the person in the second booth helped us. He did an excellent job.
7/29/2016
MAY S. VERIFIED CUSTOMER
Good
7/29/2016
FRANCISCO Q. VERIFIED CUSTOMER
I know we are in a drought but when a customer spends over a certain amount on services I feel a car wash should be a offered to the customer. Pricing is a little on the steep end maybe coupons and discounts would bring loyal customers!
7/29/2016
Alma C. VERIFIED CUSTOMER
Exelente service of Andy Thanks
7/29/2016
Wendoline G. VERIFIED CUSTOMER
I don't know why it took over an hour to do an oil change. It would be nice to get ones tires rotated when u get an oil change . It would be nice to get it complementary service.
7/29/2016
Colin V. VERIFIED CUSTOMER
Kenneth Okimoto was nice and professional. Maybe listen a bit more to you customers so problems can be fixed without multiple visits. I have been to this dealership 4 times before problem was diagnosed and fixed.
7/29/2016
Salvador P. VERIFIED CUSTOMER
This is the second time I have had to take a day off from work to fix this recall issue. Cost me time and money every time!!! Now I have a light indicator that came on today stating "Passenger Air Bag has been shut off" What the heck does this mean??? Another day off from work with out pay, cause now I have to bring my Van back in so the mechanic can reactivate the air bag that was shut-off! I called the service department today and was left on hold for 12 mins don't have the time nor the patient for you people. I guess I will not be buying my new vehicle from Nelson Honda...Best for me to give my business to one of your competitors that are next door.
Regards,
Dissatisfied Customer