Kudos to the teamwork of your service department. All the members were fully adept and knowledgeable of the repairs/parts of Honda cars. In any organization or department teamwork counts a lot. The success of a department or organization is teamwork( the coordination and cooperation of members working together as a family)
7/28/2016
Potenciano P. VERIFIED CUSTOMER
Gabriel Peng, my service advisor is excellent.
I can always count on his technical advice.
He's an asset to Nelson Honda.
7/27/2016
Rosa F. VERIFIED CUSTOMER
Very helpful and great customer service.
7/27/2016
CAROL L. VERIFIED CUSTOMER
Juan was very easy to talk to and he explained everything that was done to my accord
7/27/2016
Richard Z. VERIFIED CUSTOMER
She was very helpful and curteous.
7/27/2016
Oswaldo R. VERIFIED CUSTOMER
Everything is perfect thanks again
7/27/2016
Anna S. VERIFIED CUSTOMER
Very good service,completely satisfied
7/27/2016
Cathleen C. VERIFIED CUSTOMER
Although everyone was very busy they tried to be attentive and helpful until it was my turn. Thanks for the great service.
7/27/2016
ANNIE T. VERIFIED CUSTOMER
Andy Troung was professional, courteous, and helpful.
7/26/2016
Maria B. VERIFIED CUSTOMER
Thank you to Juan, once again fir a timely and quick service. Definitely recommend Nelson Honda.
7/26/2016
Jose L.. VERIFIED CUSTOMER
The only thing that I don't like is that the service advisor fail to call the customer when the car is done,
7/26/2016
Gabriela H. VERIFIED CUSTOMER
I asked for a car wash with my oil change, which they always do at the Duarte Honda, and they did not do it. I understand we are in a drought and not washing every car saves a lot of water, but I specifically asked if they could do if and they said yes, however, the wash was not done. Also, I was quoted 48 over the phone for an oil change but charged 58 something. It is not 10 of taxes. Lastly, they said it would be 45 minutes and I waited 1.5 hour
7/26/2016
Sergio C. VERIFIED CUSTOMER
Me gusto mucho el servicio. La atención y explicaciones que me dieron fueron muy buenas. Juan es un excelente trabajador y persona por sus atenciones y explicaciones que dio sobre mi Honda Insight. Gracias.
7/26/2016
John W. VERIFIED CUSTOMER
Service advisor, Ming Peng, was excellent during my visit.
7/26/2016
MARIA C. VERIFIED CUSTOMER
I was told my car was fixed. On my way home i had the same errors on my dash that i had going in. I will say they did accomodate me and picked me up which i appreciate. Being that i am in a lease i dont have the miles gas, or the time to go baack and forth.
7/26/2016
Gabriela . VERIFIED CUSTOMER
When I called to make an appointment for service I specifically asked how much it would cost to look at the car I was told they couldn't give me an estimate until they saw the car. I said I know you have to see it to give me an estimate for repair but I want an estimate for just letting me know what is wrong with it. They told me it was free. I questioned that and asked them to confirm it was free and they said yes. When I got there I was charged $135 for looking at the car! I told them what I was told when I made the appointment and they said that the appointment cremated shouldn't have said that. I had switched from Goudy to Nelson Honda but now I think I'm going back to Goudy as they have always been honest. The only reason I left is because they are always so busy.