I was experiencing an immediate concern when the temp. gauge in my car registered the highest possible temp. I was indeed fortunate that this occurred w/in a block of Nelson Honda. I drove in, obviously w/o an appt, and was quickly assisted. Juan Montes, Asst. Service Manager, was patient,couteous,and listened to me carefully, and after the problem of a cracked radiator was discovered he explained the problem clearly, complete w/a diagram. He even spoke to my husband by phone to explain. Having never been to Nelson Honda, Juan walked me to the waiting area and said he would get back to me just as soon as he knew what was going on. I took advantage of the shuttle service back to my home. The shuttle driver was also courteous.
7/8/2016
Carlos C. VERIFIED CUSTOMER
Excellent service
7/8/2016
Luis B. VERIFIED CUSTOMER
Very efficient and I'm one satisfied customer
7/8/2016
Jennifer V. VERIFIED CUSTOMER
Wayyyyyy too expensive. Labor was over 450 for a 90 min job.
7/8/2016
Chester T. VERIFIED CUSTOMER
The job was done as promised.
7/8/2016
SONIA C. VERIFIED CUSTOMER
I loved how you kept me updated on the status of my vehicle.
7/8/2016
Peter W. VERIFIED CUSTOMER
Gabriel Peng is the best service provider that I have experienced and so is Nelson Honda.
7/8/2016
Marie D. VERIFIED CUSTOMER
Job well done????
7/8/2016
JOSE R. VERIFIED CUSTOMER
The driving of the courtesy driver has to be improved. I've complained before but I see the same type of driving.
7/8/2016
Julie L. VERIFIED CUSTOMER
????
7/7/2016
Adam Sherif. VERIFIED CUSTOMER
Service agent has very good and friendly attitude
7/6/2016
Josh H. VERIFIED CUSTOMER
Andy was congenial and quick to get the process started. Thanks again
7/6/2016
Rose L. VERIFIED CUSTOMER
As usual, many Thanks to Mr. Gabriel Peng. He is the reason that we keep returning to Nelson. My Family TRUSTS his expertise on the upkeep of our Pilot. He is so humble and AWESOME!!!!
My drivers Joe and Adrian were very prompt and professional.
It was a pleasure. Thank you.
7/6/2016
MICHAEL EDWARD. VERIFIED CUSTOMER
Someone came out promptly to greet me and they took me in without issues despite being 1.5 hrs early to my appointment. Everything was completed in a timely fashion.
7/6/2016
Virginia V. VERIFIED CUSTOMER
Andy was polite and efficient and was able to concisely explain what was needed to the car.
7/6/2016
Min C. VERIFIED CUSTOMER
Im happy with the services
7/6/2016
RODOLFO R. VERIFIED CUSTOMER
Didn't have to wait and car was ready on time
7/6/2016
VENITA I. VERIFIED CUSTOMER
Juan was terrific. Great service!
7/3/2016
Tri V. VERIFIED CUSTOMER
The painting job was very nice and the service personnel was very sincere, polite and cordial. Thank you!
Tri V