I was extremely pleased with my service, especially my service guy Juan Montes. I was very happy to see him, even when he remembered me???? I will always bring my Pilot to Nelson Honda for all her service needs. Thank you Juan Montes....your service, smile and friendliness will always **** back!!! Thanks for being such a great asset to Nelson Honda????
6/7/2016
Jeanette G. VERIFIED CUSTOMER
Manny had great customer service skills. Truly a professional! I also appreciated the fact that Nelson Honda called me back right away after I received the recall notice. I first reached out to Norm Reeves since I live in West Covina. I called several days in a row and was told each time by a live person that there was not an account specialist available. I gave up and called Nelson Honda. They have been outstanding!! The whole process from getting my rental car to getting my car back could not have gone more smoothly. Hats off to Nelson Honda!!
6/7/2016
SERGIO A. VERIFIED CUSTOMER
N/a
6/7/2016
Peter C. VERIFIED CUSTOMER
Andy was really helpful
6/6/2016
Cathy W. VERIFIED CUSTOMER
I had an exceptional service from Nelson service dept today. My service advisor Andy is very follow through and listens to customer. His professional manner has given me a very satisfactory experience. The tech team had also outrageous service that I had expected. All in all, all of these factors are making me to continually coming back as a loyal customer.
6/5/2016
Xixiong C. VERIFIED CUSTOMER
good job
6/5/2016
MICHAEL M. VERIFIED CUSTOMER
Gabriel kept me informed from start to finish and went out of his way to make sure I got my car back in a timely manner. Thanks
6/5/2016
ROSA C. VERIFIED CUSTOMER
I expected to wait a long while but it was quick and the person I spoke to was knowledgable about what needed to be done and why
6/5/2016
ANDREA J. VERIFIED CUSTOMER
Best Honda location
6/5/2016
Rosa M. VERIFIED CUSTOMER
Good quick service. Only complaint is that they didn't tell me if there is something that may require attention soon. But it could be due to the fact that my car is still somewhat new... I hope. :)
6/5/2016
Patricia R. VERIFIED CUSTOMER
I was very pleased that my car was ready one hour earlier than promised. Always great service.
6/5/2016
Nhu N. VERIFIED CUSTOMER
Great job!
6/5/2016
NELSON L. VERIFIED CUSTOMER
Good job.
6/4/2016
Linda B. VERIFIED CUSTOMER
I take my car for regular service there and have had 2 bad
experiences but I want to commend Andika Citrate for his great customer service and for waiting me to get there after my 2 year old car wouldn't start! I look forward to working with him in the future!
6/4/2016
MICHAEL D. VERIFIED CUSTOMER
Highly Appreciated! Most likely will comeback.
6/4/2016
NANCY B. VERIFIED CUSTOMER
Very Friendly Service , overall very pleased with my visit!
6/4/2016
Loretta V. VERIFIED CUSTOMER
Very professional service ... Made it easy for me to get service close to my workplace.
6/4/2016
Roberto E. VERIFIED CUSTOMER
The car we had was recalled but they didn't give us a complementary rented car. I had to inquire if the parts are available. But that's the dealer's
job. Terrible service.
6/4/2016
MARTHA P. VERIFIED CUSTOMER
Expertise........
6/4/2016
RYAN L. VERIFIED CUSTOMER
You guys are awesome...always taking good care of your customers. Great job!!!