Car Pros Honda El Monte Auto Repair Service Center

I disliked that you have to walk up to someone to help you instead of the employee walking to the customer and asking what can they do to help Honda helpful much

Absolutely! I was treated with respect and professionally. The gentleman that assisted me(sorry I didn't get his name) was friendly, respectful, and professional the best part he always had a smile. I was well taken care of. 100% satisfied :)

Your staff is very professional and I am delighted I chose Nelson Honda. I will recommend Nelson to my friends/co-workers

This a first time that I bring the car here to service and I love the way they are ,good attitude, happy,willing to help,fast service Unlike Goody Honda,bad reputation . I would like to thanks Nelson Honda services

Excellent service

My dad took his van in for a warranty repair, for someone who doesn't speak English well he was able convey what repairs he needed and the repair rep was able to help him out with it. We're just waiting for the part to come in to complete the repair. Thank you!

Andy Vuong was great! He was very informative and helpful. He got my tire replaced in no time. Plus, he was very friendly and considerate. I've been coming to Nelson Honda since I bought my car in 2013, and I'm very satisfied with the service team, especially Andy. Thank you!

The team was very fast, they took less time than I thought.

I'll start with What I didn't like: Everyone in the service dept. were confused when I came to pick up my vehicle from recall and inspection and had trouble finding my file--no one knew anything about my case. Juan Montes had been the one helping me but his shift had already ended before I got there. This was around 4 pm. Next time, please make sure his customer's files get handed to someone else and make them accountable. Keep your customers updated please. Also, I'm still very concerned that the THREE of the five technical issues I reported experiencing with my car will keep happening. The technicians were not able to duplicate any of these three problems so none of those issues were resolved. One issue is my car would lock its brakes and not let me go anywhere--this happened to me TWICE already, making me late to my meetings. Another issue that really made me feel unsafe was that the main screen recently was stuck with the view from the back up camera. I was driving on a busy highway for work and the screen would not go away, making me worried and being a huge, unsafe distraction for me. PLEASE Honda, keep working on these issues and figure them out ASAP. Hopefully my car never experiences them again. If they come back, I expect something to be done to make your customer feel safe and satisfied with your products and service. I can't afford anymore personal and work time and even more so my safety for these issues. Thanks to Juan for doing what he could in his power to have these issues inspected at least, and for following up with me and making the rental car experience very smooth and efficient. Honda, just please make sure you take my issues seriously and keep working on them. Another thing is, please evaluate your service department: keep working on becoming the most organized, smart and efficient department you can be, for everyone's sake, especially your customers. Thank you guys, I hope to stay with you.

I wanna say Andy Vuong is the best service advisor that I ever seen. He is very nice and clearly explain everything to me. Thank You very much!

It was a great experience. Ken was very helpful, friendly, and he made the whole process go fast with no issues. The work on my car was done quickly. Excellent service.

You guys did a great job. Maria Romo took care of my car.

Andy provided excellent and professional service. Very awesome. Thank you.

Maria and Andy were awesome!! Great customer service!

Selling me free oil changes when I buy a car from you and then charging me 33.00 to rotate my tires is cheap and bad business

Im not even make appoitment to go there, but i just come And Then someone Help Me already, good Service And Nice Person, i Love to come back again to Service My Car at Nelson Honda.special thanks for Ken who Help Me today.

Manuel did a very good job attending to my concerns on my car.

Great service

The service is great!

Andika was really helpful and friendly and answered all my questions!!! Highly recommend this location for the speedy service!!