Manny is a cool guy and very courteous and attentive
9/19/2019
Cissy G. VERIFIED CUSTOMER
Gabriel always provide the best services for his customers.
9/19/2019
Antonio G. VERIFIED CUSTOMER
Everything was excellent! I’ll see you for my next service.
9/19/2019
Victor C. VERIFIED CUSTOMER
Christian Aviles has clearly shown today that he does not know how to provide a great customer experience. From the moment he approached me at my vehicle, I could already tell by his body language that he must not like his job. The way he greeted me was not professional. Since I brought my own 5 quart oil, I specifically told him to make sure the techinician only pours in 4.5 quarts when doing the oil change. When I came back to pick up my car, I found out that 5 quarts of oil was poured in to my motor. I told him to drain some of it out and he says I would have to be patient with him because he was busy now. He was very rude about the situation. People like Christian does not deserve to be employed in this type of work. His lack of customer service and listening skills clearly shows that he does not know how to deal with people. I was planning on purchasing a new Honda next month at this dealership. But because of this experience, I have decided to purchase elsewhere. El Monte Honda needs to focus more on customer service training for their employees.
9/19/2019
David A. VERIFIED CUSTOMER
Good service and it has been done on time I was treated very very friendly Byrne
By Ryan thank you
9/19/2019
Engkun T. VERIFIED CUSTOMER
Juan has always been very helpful when it comes to taking care of my car. He prioritized my car to get done first so that I am not late to work! Thank you and hoping many more can have the best customer service from Juan.
9/18/2019
Rodrigo R. VERIFIED CUSTOMER
Very dissatisfied my car has been there since after Labor Day can’t get it fix took it home twice and brought it back to you guys ????
9/18/2019
Roselyn S. VERIFIED CUSTOMER
I’ve been getting my vehicle serviced by El Monte Honda and each time I go to pick up my vehicle they forget my car wash when I specifically request them. It’s very irritating and unprofessional; why tell me that you’d be happy to, if my request is never accommodated.
9/18/2019
Ddmba La. VERIFIED CUSTOMER
He is a very nice and professional person.
9/18/2019
Ernesto F. VERIFIED CUSTOMER
fast and courteous service
9/18/2019
Susan T. VERIFIED CUSTOMER
Nick Hernandez first impression to me was
not very nice. I felt like I was bothering him. But He seemed to greet other employees a lot better then the customers. His txt messages were spot on, very polite and professional. Hope next time (if), I get someone else who seems to care.
9/18/2019
Maria P. VERIFIED CUSTOMER
Manuel Montoya is a good man he have to much experince
9/17/2019
Cecilia C. VERIFIED CUSTOMER
We only trust El Monte Honda for servicing our vehicle, thank you
9/17/2019
Michele V. VERIFIED CUSTOMER
Nick was great! Polite and very punctual. Thank you Nick.
9/17/2019
Nora M. VERIFIED CUSTOMER
The attention I always receive is very satisfactory.
Thanks for everything.
9/17/2019
Jacklyn A. VERIFIED CUSTOMER
Was not satisfied by the service provided by Christian
9/17/2019
Sherry Y. VERIFIED CUSTOMER
I appreciate the person who answered and helped service my car. He is pleasant and makes me understand what the services are included. However, I am disappointed at the lady who set me up for the appointment. I clearly told her I wanted B1 service and she didn’t quote me proper price. She told me it’s only $68 for oil change. She didn’t even quote correctly. It makes me felt she purposely omitted information from customers. Maybe your company can properly train your employees more.