SUB port.not charging phone. Suggested leave car a full day to repair. Said car needed engine filter.Thank you for your service.
8/30/2019
Javier V. VERIFIED CUSTOMER
Gabriel has terrible customer service. When I first arrived I was already frustrated as I was having many car issues. I arrived to my appointment on time and waited for him to come out, when he did come out he passed me up and went to the person that had gotten there way after me. After finally attending to me his customer service was terrible, he doesn’t listen to what a customer has to say and kind of just shuts you up and says there’s nothing they can do to fix the problem. After speaking to him for a very long time and him checking my car he realized that there was actually something wrong with it and finally said they would fix it. I left my car there and called the next day multiple times to get an update and he was dodging my call and every single time I called they said he was “busy”. I finally set my foot down and asked to be put on hold till he was no longer busy and magically he picked up the phone 2 minutes later. I’ve gotten my car serviced here multiple times and Gabriel by far has been the worst advisor I have ever come across.
8/30/2019
Marie . VERIFIED CUSTOMER
Very good
8/29/2019
Manuel D. VERIFIED CUSTOMER
A great job they did
8/29/2019
Shannon W. VERIFIED CUSTOMER
give him a raise or bonus . he was professional, knowledgeable, and super patient even considering all the bs my car was doing. he is the reason why i will consider repurchasing my honda care warranty.
8/29/2019
Jack M. VERIFIED CUSTOMER
Gabriel did a great job from start to completion. He was very professional and courteous. He kept me informed on the items to be taken care of. He is a definite asset to the organization.
8/29/2019
Ly Zan. VERIFIED CUSTOMER
Great job Andy!!
8/28/2019
Rosalinda G. VERIFIED CUSTOMER
Very fast and efficient service. Was in and out in under 1hr.
8/28/2019
Virginia R. VERIFIED CUSTOMER
Eric did,a awsome job thank u
8/27/2019
Raul V. VERIFIED CUSTOMER
Excelente on time and gave me good Advice
8/27/2019
David H. VERIFIED CUSTOMER
Andy was very friendly and made me feel comfortable. I appreciate his friendly service.
8/27/2019
Rosie A. VERIFIED CUSTOMER
I arrived on time for my appointment and had to wait 30 minutes before someone greeted me. An Asian arrived and did not park in the appointment lane and was served prior to me and another person who was behind me. I do not think this was bery poor customer service.
8/27/2019
Oscar D. VERIFIED CUSTOMER
I did not have a document extended by Honda El Monte to pickup my car after repair.
8/26/2019
Winston L. VERIFIED CUSTOMER
Good enough
8/26/2019
Ximena S. VERIFIED CUSTOMER
The service was awesome.
8/26/2019
Aelxander N. VERIFIED CUSTOMER
Service completed fast and professional.
8/26/2019
Gloria M. VERIFIED CUSTOMER
I asked Christian if it could be possible to get my car washed after the service was done and he told me he “would make it happen”. When I was notified that my car was ready, I came to pick up my car and it was not washed. At that point I didn’t say anything because I had to leave already.
Another thing I didn’t like was that I asked him if everything was ok with my car (because they usually go over the list with me) and I didn’t hear him say yes or anything. He just told me “sign here and here and you’re set to go”.
His manner was very unprofessional. This is not the service I usually get when I come to Nelson Honda.