Talk about a horrible experience. First of all, when I leased my vehicle I signed up for the option to take my vehicle for service and maintenance. The representative told me I was able to take my vehicle to any Honda dealership. I was very disappointed to find out I can only take it to the El Monte dealership. It’s a big inconvenience for me as I live in West Covina. Honda representatives should not be lying to customers. Secondly, when I arrived to the El Monte dealership, I asked them how long the service would take. They told me it would take 1 hour and 10 minutes. I waited a little over 2 hours. They need to either not give an estimate of time when they aren’t sure or they should check in with the customer and let them know it’s going to take longer than expected. Last but not least, when they took my vehicle for a wash it came back looking pretty much the same as before. My vehicle still had a lot of dirt and water marks all over it. It looked like they just threw water on it and did a very poor job of drying it. Overall it was a very poor and disappointing experience. I hope this message can help that dealership tighten things up so customers will want to continue doing business with them.
8/24/2019
Guadalupe G. VERIFIED CUSTOMER
He was amazing friendly and kind thank u for your excellent service
8/24/2019
John C. VERIFIED CUSTOMER
Good job
8/24/2019
Tomas H. VERIFIED CUSTOMER
We are very pleased with the professional disposition displayed by Mr. Montoya during our visit. He was very cordial, informative and accommodating. He treated us with respect, kept us informed about progress and completed the job on time. Job Well Done! :)
8/24/2019
Stephanie L. VERIFIED CUSTOMER
5 Stars service
8/24/2019
Tony Wing. VERIFIED CUSTOMER
Andy was extremely helpful, polite, and respectful. He was provided a lot of information about my car and told me about the free first time oil change for my car. If I were to tell someone, I would tell that person to go to Andy for service! Also Nick was polite, respectful, and helpful as well
8/24/2019
Esperanza A. VERIFIED CUSTOMER
He’s a very professional man, with an excellent customer service!!
8/23/2019
Mabel K. VERIFIED CUSTOMER
As usual, Manuel Montoya took good care of my car. I told the receptionist that if you don’t get manny for me, I’m not coming to service my car!
8/23/2019
Eriberto C. VERIFIED CUSTOMER
Great customer service. Very kind and friendly.
8/23/2019
John L. VERIFIED CUSTOMER
My first time bringing my Honda to the service dept. I was told I had a free oil change and tire rotation but the person in the service dept. told me my tires didn't need rotating. I have 9800 plus miles on my car and my vehicle most definitely needed the tires rotated. Was a little miffed that your service dept. couldn't do a simple tire rotation that would of taken a few minutes to do. Not happy about that, and it left a bad first impression for my first time at your service dept.....
8/23/2019
Rick L. VERIFIED CUSTOMER
Nick did a great job. Expectations of price and time were very clear.
8/23/2019
Victoria C. VERIFIED CUSTOMER
The service was great and I was very happy.
8/23/2019
Juliet F. VERIFIED CUSTOMER
Manny provided excellent customer service and is always pleasant and friendly. I appreciate his responsiveness and approach.
8/23/2019
Raul G. VERIFIED CUSTOMER
Andika has great customer service. Explained everything easy to understand on what was done to our Pilot. Thank you!