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Real Reviews from VERIFIED CUSTOMERS
Julie H. VERIFIED CUSTOMER
Juan was kind, professional and knowledgeable of the issues that were going on with my car. Thank you, Julie H
8/6/2019
Enrique M. VERIFIED CUSTOMER
Usually i see more service members today there was a little wait.
8/6/2019
Tran K. VERIFIED CUSTOMER
Andy was amazing. He answered our questions very well and easy to understand. He took his time with us and was very friendly.
8/6/2019
Darcy C. VERIFIED CUSTOMER
Andika was great!!’ But the service from Honda could of been better. I set up my appointment on Wednesday for two recall. Airbig and ignition. On the comment I wrote “will both recall be ready for install”. I didn’t get an response. I then get a call Friday morning to remind me about my appointment for Saturday 715am. I ask the Receptionist can she tell me will both recall be instock for Saturday. She said she will ask an advisor I was put on hold for 15min. I then hang up and called back and ask the same question and was on hold for another 10min. She finally got back to me and told me that the advisor said yes their instock. I then show up for my appointment. Andika had in and out. Around 10ish I went to pick up my car. Once I got their Andika seen me and said he would be with me to help. As I was waiting their I noticed people where getting impatient and wasn’t getting help. Then I see two sale people walk out the door think their going to people seeing that service was back up. I was wrong. They were their asking people if ever thought about trading their was in!! Really you have 6 people waiting to pick up their car and cars line up paying to get their car service. I then see a customer get out her car looking for somebody to help her while her Mom was waiting in the car. She then finally got someone to help I couldn’t see is name badge but he was Asian.He then start asking her question in the middle with his customer Juan your other advisor calling him other to translate for him. Of course he apologize and said he would be right back. As he left to translate for Juan I seen the customer just throw her hand up in air being Frustrated. Juan should of waited for him to be done with his customer then go translate for him. That customer also was 4 car back and the lady was ahead of him. So basically he had gotten help before her and she was 4 cars ahead. Andika then help me explain the recall and said they would have to order Ignition. I then ask why when they called me on Friday and I had ask if they were instock and ready for install the advisor said yes. Who know if the advisor even check and just said yes that they were in-stock . I then ask Andika will they give me a call when the ignition arrive, he said no I would have to call next week and just keep checking if it’s in!! Really!! i have to call for an order that I was told was in-stock and also was a recall!! Which doesn’t make since at all. I keep going back to El Monte dealer because it 5min. Every time I got back i would think the service would get better but it just get worse!!!
8/5/2019
Jianping C. VERIFIED CUSTOMER
a little expensive for B servive.
8/5/2019
Antonia E. VERIFIED CUSTOMER
Buena atención y amable
8/5/2019
Fransisco O. VERIFIED CUSTOMER
Really bad service really rude guy his name is chris i think
8/4/2019
Linda C. VERIFIED CUSTOMER
Excellent customer service. Car was fixed same day. Thank you
8/4/2019
Roberto B. VERIFIED CUSTOMER
Awesome speedy and friendly
8/4/2019
Exequiel J. VERIFIED CUSTOMER
He is very knowledgeable of his job. Gives you detailed explanation. Professional in dealing.
8/4/2019
Nashia B. VERIFIED CUSTOMER
Great service and qualitt
8/4/2019
Emily C. VERIFIED CUSTOMER
This is my first time to do Honda service , Andy Vuong is a good person , solved problems fast
8/4/2019
Alma R. VERIFIED CUSTOMER
Everything went smoothly. The wait time was pretty quick. Andy was amazing.
8/4/2019
Tyler Y. VERIFIED CUSTOMER
“Excellent Service as Always!”I’ve been taking my Civic Honda to El Mont Honda since I purchased my car!”????
8/4/2019
Silvano G. VERIFIED CUSTOMER
Antika was very professional, one of the reasons I keep going to El Monte Honda
8/4/2019
Henry Q. VERIFIED CUSTOMER
Great service!
8/4/2019
Jessica R. VERIFIED CUSTOMER
Thank you Juan! For being very thorough in explaining the mechanical work that needed to be done! As well as being customer friendly and providing updates as needed.
8/4/2019
Arely M. VERIFIED CUSTOMER
Great service
8/3/2019
Shu Hong. VERIFIED CUSTOMER
Good service
8/3/2019
Anna P. VERIFIED CUSTOMER
andika was very helpful as always!
8/3/2019