After reviewing my work sheet... I noticed a comment made about a nail in my FL tire that is un-patchable...
Why was this not mentioned at time of service?
Also..I declined transmission service... not brake fluid check as stated..
this is very confusing...
Is there new management? My previous experience with service has always been with an associate communicating directly with me of potential problems
1/8/2020
Liliana L. VERIFIED CUSTOMER
Carl under promised and over performed! He got me in as quickly as possible and was both thorough and professional- thanks Carl
1/8/2020
Bill D. VERIFIED CUSTOMER
Randy Toro was great. Give the man a raise.
1/8/2020
Joseph T. VERIFIED CUSTOMER
Carl is awesome!
1/8/2020
Zeinaly A. VERIFIED CUSTOMER
Very nice customer service
????
1/7/2020
Steve C. VERIFIED CUSTOMER
Cash was great.
Your system is great with the Uber integration and the extensive use of text messages.
Only complaint, and this is 100% on the dealer/whom ever sets the prices but, $150 for a tech to plug in the Nissan Consult is a bit steep.
I tried to justify the cost by telling myself I was getting a “free” car wash, but that was done pretty badly, even for a free wash.
If it wasn’t for the superior customer service I received when I came in, I would swear off Nissan of Tustin forever for the unfair price gouging.
$150?!
1/7/2020
Edward R. VERIFIED CUSTOMER
Carl Cookerley is by far the best service consultant I’ve ever done business with.
1/6/2020
Guillermo F. VERIFIED CUSTOMER
I would like to thank you all for taking the time to explain the issues with my car.
1/5/2020
Abbas P. VERIFIED CUSTOMER
Jeff is very professional and knowledgeable
He explained everything to me and made sure I am happy with the service
He is one of the best
Thank you Jeff for the great service
1/5/2020
Clara Castrejon. VERIFIED CUSTOMER
I feel very welcome every time I bring my car to the Nissan. Also, Jeffrey was very helpful Providing the information that I requested about my car. I felt very secure when he gave me an advise about my tires. I highly trust him. Thank you Jeffrey for an excellent job kindness.
1/5/2020
Miguel C. VERIFIED CUSTOMER
Always a pleasure dealing with Cash. He treats me with respect and his professionalism is to be recognized
1/5/2020
Sasha D. VERIFIED CUSTOMER
Always straight forward, and I appreciate it. I will be back on Wednesday to get more done, when Jeff is there.
Thank You,
Sasha D
1/5/2020
Jesus H. VERIFIED CUSTOMER
I never expected such a great customer service.
Thanks to
Jeffrey Cward
1/5/2020
Luke H. VERIFIED CUSTOMER
Jeff was very helpful and went over all the questions I had in detail. I will definitely be coming by. The have bought all my cars from stadium Nissian. I’ll start coming here
1/5/2020
Josesalvador E. VERIFIED CUSTOMER
Gracias por su cérvico excelente trabajo.
1/5/2020
William C. VERIFIED CUSTOMER
Great over all service. The only minor thing was that I was told the car would be getting a wash after service, but the car was unwashed when I picked it up.
1/4/2020
Cassandra M. VERIFIED CUSTOMER
Ricardo Gonzalez was very friendly and helped me get in and out of there quickly.
1/4/2020
Monica M. VERIFIED CUSTOMER
I appreciate Jeffrey remembering ne as a customer and keeping me updated on my. Vehicles progress during visit.
1/3/2020
Clyde L. VERIFIED CUSTOMER
Jeffrey is attentive to his customers. He takes care of the process and manages the time for the customers. The budget for the time is accurate and the price is reasonable.