Very friendly, called me as soon as my car was ready and despite being the only person handling the desk, she had a great attitude and was completely on top of everything. Great company representative
8/4/2021
Genevieve A. VERIFIED CUSTOMER
See ya soon????
8/4/2021
Eduardo T. VERIFIED CUSTOMER
Service is good but the wait is long for just an oil change and fair filter change, about 2 and a half hour wait.
7/30/2021
Annabelle S. VERIFIED CUSTOMER
I had a 10am appointment for a recall, was told the approx finish time 2:30pm. I live out of town so I planned to wait on-site for it. I checked on it around 2:45pm only to find out my car was only being worked on just then (after inquiring) and would roughly take 1-1 1/2 hrs.
I’m not sure if this is going to amount to any improvements, I hope someone really makes the attempt. Please be considerate of your customers, regardless of the kind of job. If you are short staffed, please train your managers on having a broader perspective (empathy for customers) and time management - so they are able to see customer’s perspective and can plan and perform in a more efficient way for their customers. I had a 10am appointment that took 1 1/2 hours but had to wait nearly the whole day for my car to be worked on.
7/29/2021
Cheryl H. VERIFIED CUSTOMER
Shayna explained in detail what would be done & later what was actually done;
Very cordial & competent in her position; thank you Shayna!
7/27/2021
Victoria B. VERIFIED CUSTOMER
I'd love to buy a new Subaru. I'm not getting rid of this one just looking to buy a new one. We love the Outback Forester or Crosstrek.. almost any color. If you guys have anything on that lot new or used have someone give me a call. Thank you. The ladies in service were amazing and wonderful thank you.
7/23/2021
Deborah S. VERIFIED CUSTOMER
Always great friendly service.
7/20/2021
Stephanie G. VERIFIED CUSTOMER
Love all you good people of service. Mahalo.
7/20/2021
Raymond R. VERIFIED CUSTOMER
Fast, friendly, fun , team
7/18/2021
Sherrill D. VERIFIED CUSTOMER
the service advisors are the best they deserve a raise????????
7/17/2021
Edward A. VERIFIED CUSTOMER
Great service staff makes me feel welcome and like family
7/15/2021
Edward A. VERIFIED CUSTOMER
Great service staff makes me feel welcome and like family
7/15/2021
Donald S. VERIFIED CUSTOMER
nice ladies on the check in, good vibes from the mechanics.....nice place Big Island motors.
7/14/2021
Gary M. VERIFIED CUSTOMER
Everyone super nice!
7/14/2021
Theresa D. VERIFIED CUSTOMER
Good customer service
7/10/2021
Diana C. VERIFIED CUSTOMER
Shayna and Sherry are always so friendly, helpful and accommodating. Shayna helped solve a problem when I was at Volcano for the weekend and my oil was low and recommended an appointment in Hilo to check and top it off to keep my diagnostic plan on track. It it meant so much for her to make it happen as well as Cliff's help in many problems with my Hyundai...I'm so glad you are adequately staffed now in the front to relieve the workload and stress for your wonderful team...Mahalo for always taking good care of me and my vehicle!! Aloha, Diana C
7/9/2021
Patsy P. VERIFIED CUSTOMER
Greeted with smiles. Great customer service. My car feels very smooth!
7/6/2021
Spencer F. VERIFIED CUSTOMER
Customer service is great. They kind of forgot about me for 5 hrs though, but it was an innocent mistake and staff was apologetic so no bad feelings. Great service.
7/3/2021
Robert M. VERIFIED CUSTOMER
I appreciated the service. The staff worked hard to keep me informed. Thank you. Bob Martin