Friendly staff, work was done quickly and took the exact estimated time.
6/29/2021
Gloriette M. VERIFIED CUSTOMER
Friendly & good communication.
Thank you.
6/23/2021
Doni B. VERIFIED CUSTOMER
All the women in the service dept are great. They all deserve a raise. Now.
6/19/2021
Jeffrey M. VERIFIED CUSTOMER
Early in meant early finished.
6/15/2021
Ramona E. VERIFIED CUSTOMER
Shayna was awesome- great customer service. My concerns of why I will not use again- waited three weeks just to get a diagnosis date for my car, which I could not drive in the meantime. Then waited another three weeks for the repair appointment. BUT, the day before repair appointment, I was called to let me know the parts we’re on back order and could not be filled until July. Why wait until the day before to inform me, when I had technically been waiting six weeks now. That is my biggest complaint. Anyhow, my husband then asked for the parts number so we can research instead of waiting until July. We got the part ordered and we picked up and delivered to your mechanic department within four days! THEN, we still had to reschedule and wait another three weeks until our appointment! Very disorganized- I will never use Kona Motors again and will advise anyone else about your repair shop.
6/10/2021
Patricia H. VERIFIED CUSTOMER
I have always had great service! Everyone is very friendly and efficient.
6/9/2021
Meg Q. VERIFIED CUSTOMER
Thank you!
6/8/2021
Benjamin T. VERIFIED CUSTOMER
Shayna provided excellent customer service. She was friendly and positive. So far our car drives much smoother than before! Happy to say we had a great experience at Big Island Motors- Kona Subaru
Mahalo
6/4/2021
Kathleen M. VERIFIED CUSTOMER
Great Kona Service Team
6/3/2021
Raymond S. VERIFIED CUSTOMER
When a customer makes an appointment at 11am for 45 min job and has to wait 4 hours and have to sit outside in the sun the whole 4 hours. I consider that bad customer service . The reason for making an appointment is so you don’t have wait for a long time. Basic service is not the same as doing major repairs and should organized differently. At Honda i only had to wait the actual work time.
5/27/2021
Nancy M. VERIFIED CUSTOMER
Your service staff is the best! I’m so glad I bought my car from you.
5/19/2021
Michael F. VERIFIED CUSTOMER
Shayna & Stephanie always make me feel like family when I have to come in. The best customer service in town! Friendly, efficient & trustworthy. What else could anyone ask for?
5/19/2021
Edward M. VERIFIED CUSTOMER
Mahalo
5/12/2021
Ruth H. VERIFIED CUSTOMER
Great service desk person! She was friendly, funny, & awesome!
5/11/2021
Sherrill D. VERIFIED CUSTOMER
THE SERVICE DEPARTMENT IS DA BOMB
5/8/2021
Clay B. VERIFIED CUSTOMER
Service writer Shayna was very polite, answered all my questions and concerns very professionally.
Upon needing more work than I brought my car in for she handled my case with a great expertise and worked my car in as soon as possible.
I would recommend this dealership to all my friends for service concerns.
5/6/2021
Dennis M. VERIFIED CUSTOMER
Shayna is very nice person helpful and easy to work with I give her five stars ????????????????????
5/6/2021
Julieta H. VERIFIED CUSTOMER
According to your findings is there a way that you can send me an estimated cost for the main repairs?
5/5/2021
Russell L. VERIFIED CUSTOMER
I purchased the car from Maya in Hilo and she has handled everything. It was a pleasure working with her and you have an outstanding staff member.
Russ Lesser