Friendly check in with Aura.she is very personable.
8/14/2024
Ilmar R. VERIFIED CUSTOMER
My vehicle service was not performed at scheduled time. Had to reschedule appointment.
8/4/2024
Perry P. VERIFIED CUSTOMER
It was easy to make an appointment. The work was completed on time. Mahalo . See you next time.
7/16/2024
Scott O. VERIFIED CUSTOMER
Best service ever.
6/29/2024
Kyle S. VERIFIED CUSTOMER
Engine needed to be replaced and was under warranty. A replacement engine was ordered and took a month to come in. Service was completed and I drove home to find that my engine was smoking (white smoke). Brought back my car and the engine apparently had shipping damage and a valve was broken. This was not communicated to me until allegedly the problem was fixed. A day afterwards engine light comes on. A engine that has defects due to “shipping damage” was put into my car without telling me or my approval and I only get a year warranty plus 12,000 miles. I am definitely going to escalate this, this is shady.
6/27/2024
Shara R. VERIFIED CUSTOMER
We had to wait 5 weeks for a service appointment right after we bought the car.
6/23/2024
Betty D. VERIFIED CUSTOMER
Happy that the recall part has been changed. Staff is always cordial.
6/22/2024
Rebecca T. VERIFIED CUSTOMER
As always, the service department here is exceptional. Thank you all ,for all that you do.
6/20/2024
Shawn N. VERIFIED CUSTOMER
Excellent service! Very fast!
6/8/2024
William M. VERIFIED CUSTOMER
Really nothing to add.
6/6/2024
Glenn R. VERIFIED CUSTOMER
This was the worst service experience ever. Big Island motors has lousy customer care, even worse than Orchid Isle.
6/5/2024
Bronson C. VERIFIED CUSTOMER
Very friendly staff the lady at the front was very commodating even when I found out my scheduled appointment was the next days I came in the day before(my fault).
The mechanic Joel Domingo was very help and explained my services real well and did a amazing job on my 2024 hyundai palisade..
Thank you big island motors for the amazing service..
5/31/2024
Dustin F. VERIFIED CUSTOMER
Aura is very sweet and professional.
Always so helpful ??
5/24/2024
Kelly W. VERIFIED CUSTOMER
Aura and the mechanic who worked on my Ioniq 5 did great. I am grateful for them.
5/24/2024
Glenda S. VERIFIED CUSTOMER
Great service from Aura.
5/18/2024
Ramona R. VERIFIED CUSTOMER
Appreciate everyone's help , to make my daughters car safe for her Ohana ;)
Much Mahalo