My wait time was almost twice as long as I was told. No shuttle was available, I didn’t want to use Uber so I waited for 2 1/2 hours. When I inquired to see when I might expect my car to be ready, the clerk was informed by the technician it was ready some time ago. There was no communication between staff. I was also dismayed to see some staff not wearing protective masks the entire time. Isn’t this required? Very frustrating....
2/5/2021
Chelsea H. VERIFIED CUSTOMER
It was extremely expensive, but the car is fixed
2/5/2021
Joan J. VERIFIED CUSTOMER
Thank you for the prompt, professional and courteous service.
2/4/2021
Bruce C. VERIFIED CUSTOMER
We are in tough times so common minor delays are just exemplified. I as a seasonal resident was blessed with a Subaru that cost almost nothing to own for 5 years. So this year I got the first wack. The driver's side seat belt froze up after sitting in the garage for another summer. While it took a while for it to be replaced. Cherry in service and the accounting department figured out the seat belt was on a Lifetime Warranty . Saved me $377 when they caught the warranty and Enterprise rent a car was really good while I waited for my HI state Safety sticker.
2/3/2021
Brenna L. VERIFIED CUSTOMER
Basically you sold me an unsafe car! Never coming back here! A real scam of a dealership!
2/3/2021
Barbie S. VERIFIED CUSTOMER
Thank you!
1/30/2021
Pamela C. VERIFIED CUSTOMER
Thank you Shayna!! You’re always very friendly and helpful!! I really appreciate you!!
1/30/2021
Nancy M. VERIFIED CUSTOMER
Many thanks to your outstanding service department!
1/30/2021
Kelley A. VERIFIED CUSTOMER
I have been coming for service on my first Mazda and now my Subaru.
I was surprised to learn Patrick is no longer a part of the team but happy to hear Sherrry’s voice and continue to see familiar faces.
1/29/2021
Patricia N. VERIFIED CUSTOMER
More staff would help
1/27/2021
Liloa K. VERIFIED CUSTOMER
Well done team!????????
1/26/2021
Donna M. VERIFIED CUSTOMER
You always take good care of my vehicle.
Thank you
Donna
1/23/2021
David K. VERIFIED CUSTOMER
Difficult to make appointment but once at dealer service was superb.
1/23/2021
Gloriette M. VERIFIED CUSTOMER
All good. Friendly, on time and covid 19 safe.
Thank you ????????
1/21/2021
Susan O. VERIFIED CUSTOMER
Your staff is kind, committed and competent. I appreciate your care for my car. Aloha, Susan
1/20/2021
Jerome S. VERIFIED CUSTOMER
You closed services for Mazda before we were able to have the repairs done.
1/20/2021
Carolyn P. VERIFIED CUSTOMER
Took way to much time to get attention
Dealership Big Island Motors is very understaffed at Service Counter on both times, or maybe 3 x that I visited
1/18/2021
James B. VERIFIED CUSTOMER
Thank you
1/16/2021
Inga G. VERIFIED CUSTOMER
Keep it up
1/16/2021
David F. VERIFIED CUSTOMER
You guys did a great job . Great service and friendly staff.