Shayna was very cordial. Very pleasant to talk to and when everything was done, she went over everything that was done. I was very comfortable with her!
1/15/2021
Sanford N. VERIFIED CUSTOMER
The service writer was just awesome and the service was so fast thank you very much
1/14/2021
Jasmine H. VERIFIED CUSTOMER
Awsome
1/14/2021
Charles C. VERIFIED CUSTOMER
Wry pleased with the whole orocess
1/14/2021
Mary R. VERIFIED CUSTOMER
I loved all the sticky notes
1/12/2021
Susan R. VERIFIED CUSTOMER
I thought they would call me when vehicle was done, I was sitting outside not paying attention to the time. Otherwise everything was great!
1/8/2021
Myron Y. VERIFIED CUSTOMER
Great service.
1/8/2021
Gary M. VERIFIED CUSTOMER
Service and customer service is always with Aloha
1/7/2021
Karen B. VERIFIED CUSTOMER
We had a pre-arranged appointment for an oil change and dropped our vehicle at the arranged time. We were told it would take 1-2 hrs to complete and left to do other business. Upon returning to the service department 2 hrs later, we discovered that our vehicle had not yet even been taken in to start our service? The service writer explained that they had been very busy, and could not start our service? She explained that we would have to wait 1-2 hrs more for the service to be completed? I explained that this would not be acceptable to us and asked for our keys back, and that we would be taking our car to a different service provider. She then made arrangements to get our car in at that time, but we still had to wait another hour? My question is why do I need an appointment to have service done if that schedule is not adhere to? I. The future we may take our vehicle elsewhere for service!
1/7/2021
Tiffany M. VERIFIED CUSTOMER
I typically pay $65 for an oil change and was surprised when I got the call about how much I was charged for an oil change only. I find it very expensive as I paid $91 for the oil change. I would have liked to know what I was going to be paying but felt rushed when I brought the vehicle in. Moving forward I will be having oil changes elsewhere
1/6/2021
Charles C. VERIFIED CUSTOMER
Every friendly staff and great text updates during the time my Subaru was in for service. Price for oil change, tire rotation and vehicle inspection was very reasonable as compared to the local tire shop and I have the confidence that the right service was performed since they deal in Subaru’s.
1/6/2021
Dale L. VERIFIED CUSTOMER
Shay went above very & beyond in meeting my expectations. I will be returning to Big Island Motors because of her!
1/5/2021
Marianne T. VERIFIED CUSTOMER
Outstanding customer service. One of a kind.
1/5/2021
Genevieve A. VERIFIED CUSTOMER
Very pleasant experience with customer service representative
1/1/2021
Fredrick G. VERIFIED CUSTOMER
Every one was great, especially those at the desk.
12/31/2020
David F. VERIFIED CUSTOMER
Good job! Thanks
12/25/2020
Teri /. VERIFIED CUSTOMER
Shauna was wonderful. Thank you.
12/25/2020
Barbara P. VERIFIED CUSTOMER
Great customer service today. Quick turnaround and everyone efficient and helpful.