Big Island Motors Kona Auto Repair Service

We brought in car for second and final safety inspection for Vehicle registration and since we were in shop and realized tire rotation has not been happening with oil changes we requested the rotation as well. We left keys and waited on site at picnic table-anticipating 30-45’ appointment. We were not given a time estimate at check in. 2 hours later we got up from picnic table to inquire as expected completion time. We were told “oh it’s ready it’s been out in parking lot for some time.” When we asked “Do you typically call our phone or make announcement or check at waiting area?” we were told “Yes we do that.” Period No apology or explanation... As to why we had NOT received a call or visit at the table. So many interactions with your staff are professional and courteous—these kind of basic oversights in customer service interactions leave us feeling like our business is just taken for granted. . I know we have no other choices on Big Island BUT a genuine apology or explanation after we have just sat there wasting our time would go a long way toward us feeling as though you genuinely care and appreciate the fact that we come to you for our vehicle’s service needs. Personally, we genuinely like and appreciate the counter staff —and we don’t believe anyone intentionally overlooks these things BUT these small interactions that leave us feeling overlooked and/or taken for granted add up. Please let me know your thoughts on this—-what can you do to have us feel better about continuing to bring our car to your place of business?

I made an 8:00 am appointment. Was there on time. Waited for a while, walked 15 minutes to a doctor appointment, and returned at about 10:15 to find my car had not been moved from the parking space in which I had left it. I asked why I had made an 8 am appointment time and the response was "oh, that is just a drop-off time." I have never heard of such a thing. I didn't get my car until almost noon, and only then because someone pulled the mechanic from behind the building and told him to get my car done.

An increase of 30% to the cost of an oil change? Now over $100.00!

All the staff is kind and friendly, but they are also very professional and efficient. Mahalo!

Everything was well explained of what were done. Much mahalo for very good service!

i hit the wrong button, sry

Appointment was made for 915am. I dropped off car earlier at 845am because I needed to do errands before going to work (my job started at 1230pm that day). I had to leave my husband waiting for the car & the car wasn't even in the garage yet at 12pm! Dropping off a vehicle doesn't mean I have all day to wait for it. The service scheduled should not take longer than 3 hrs tops, unless service was overbooked... which I don't know. Other than that, everything was excellent. Mahalo!

Every one I came in contact with, was so very nice, all had masks on, were always distanced during this pandemic we all are going through. All did their jobs while being professional, sharing their aloha. They all should be very proud of themselves, I am proud of them. Mahalo

Aloha, The staff and service is always awesome! I appreciate knowing your staff has my back! Mahalo

Mahalo For The New Tires... It Was Done Before I Had To Work... . And Finally I Have My Safety Check... LOL...

I was impressed with the service this time. Before it was not good. I have a hard time with the girls that work there. Thank you for changing.

Mahalo for being so efficient!

The owner of the car is Cynthia N

My appt. was scheduled timely, and the Service provided by the scheduler was courteous and professional~ unfortunately, the shop was backed up so my appt. took a lot longer than anticipated~ however~ I was satisfied with the service provided and happy to be part of your Subaru family!!

i missed my appointment my fault she was very helpful in moving things around to accommodate my error.

Thank you for having free shuttle service. Thank you for the ease with communication. After driving my vehicle for a few days I’ll know better if all is going well.

Your front office staff is knowledgeable friendly and give accurate info. Even your even your mechanic came over to explain what was going on. You flew parts in and got the job done the next day. We could not ask for better. Thank yoy

The best dealership and people I have ever dealt with in my 75 years of car ownership

Service done on a timely and thorough basis. Mahalo!

Thank you