Shayna was excellent; always keeping me aware of additional repairs. She’s always cheerful, but made sure I gave ok for the work!
7/7/2020
Christoper E. VERIFIED CUSTOMER
While changing airbag the mechanic cracked my glove box. It took 2.5 hours also.
7/4/2020
Edgar F. VERIFIED CUSTOMER
Mahalo to your staff
7/3/2020
Gordan D. VERIFIED CUSTOMER
Very cheerful staff.
7/3/2020
Ray T. VERIFIED CUSTOMER
Appreciate the expedited brake repair.
7/3/2020
Ina B. VERIFIED CUSTOMER
The 5,000-mile inspection was completed in a very short time. Shayna was terrific! Many fhanks!
7/2/2020
Raymond M. VERIFIED CUSTOMER
Thanks for saving my laptop after I forgot it. You all are the best.
-Drew
7/1/2020
Arlene K. VERIFIED CUSTOMER
Thank you for always taking care of my car and concerns in a courteous and professional manner.
7/1/2020
Paulla D. VERIFIED CUSTOMER
Polite, thoughtful and understanding
6/30/2020
Joni P. VERIFIED CUSTOMER
Will not be back for a $100 oil change! No more shuttle service either! So , whereas personnel/ service acceptable! I will not return!
6/30/2020
Gary M. VERIFIED CUSTOMER
Great staff!
6/30/2020
Delia C. VERIFIED CUSTOMER
No tire not fixed service wait time 4 hours not 3. NO I'M NOT SATISFIED.
6/29/2020
Steve S. VERIFIED CUSTOMER
Great service!!
6/25/2020
Barbara P. VERIFIED CUSTOMER
Shayna was great—helpful and professional. In all, a good service.
6/24/2020
Robert H. VERIFIED CUSTOMER
So many things we Love about the team at Big Island Motors Kona: friendly and helpful every time we bring in our Kona.
We realized that when we were told we need a cabin filter, we would appreciate seeing the dirty filter. Just a simple courtesy that helps in the building of trust as we are just getting to know our service team.
Not a huge deal, we realized as we drove away how much we value that type of exchange—as it is one of the ways shops that get a poor reputation add on services that Can increase sales.
We have no reason to doubt your team, we have been SO satisfied with all the interactions over the last year—we just thought that type of verifying can go a long way, as every dollar matters these days.
THank you for asking!
See you Soon!
6/21/2020
Harry H. VERIFIED CUSTOMER
Excellent service, will be back
6/21/2020
Glenda S. VERIFIED CUSTOMER
The job was done timely. Staff courteous as always. Mahalo!
6/21/2020
Jeanne H. VERIFIED CUSTOMER
Very,very satisfied.
Speedy and prompt service.
Including the vacuum and wash.
Thank you
6/19/2020
Linda P. VERIFIED CUSTOMER
Please let me know an available appt for servicing the brakes.