Work done on time. Employees efficient and friendly
5/6/2020
David F. VERIFIED CUSTOMER
Need more parking
5/5/2020
Dawn B. VERIFIED CUSTOMER
I knew it would take a while but I had an appointment for 9:30 am and didn’t leave until well after noon. Also, I came for the recall on rear springs and they looked at it, confirmed they needed to be changed and made a second appointment for me to return to have the work done as parts were not in stock. I thought they would have the parts on hand since Subaru made the recall. Inconvenient to travel so far twice. But the staff is very nice and accommodating and they do great work, so that's makes things better.
5/5/2020
Jerry M. VERIFIED CUSTOMER
Customer service and repairs all performed very well.
5/2/2020
Jean F. VERIFIED CUSTOMER
Finished recall notice service ahead of promised completion time!
5/2/2020
Pennie Z. VERIFIED CUSTOMER
Aloha, I was very satisfied with how quickly my car was fixed, and everyone I spoke with on bringing my car in, was so very nice to me.
Answered all my concerns, was very friendly, greeted me with warm welcome and a smile, I felt good, under the conditions of our lock down, being welcomed by friendly people.
Was just great to be treated so nicely, even though we all had to wear a mask, being welcomed means allot during these times we are all facing.
Mahalo to all!
5/1/2020
Jasmine H. VERIFIED CUSTOMER
I love my Forester, but I’m thinking maybe I want to upgrade to more in an outback with more options since I have the basics in my Forester
5/1/2020
Jay L. VERIFIED CUSTOMER
Very professional
4/29/2020
Shirley A. VERIFIED CUSTOMER
Aloha Subaru & Mazda,
I felt that Shayna was very nice & helpful. She is very aware of her job. I wasn't knowledgeable about the strut but I know that when I bought that Subaru forester that I purchased extended warranty long ago which the CNA should have given your company my documents for evidence.
Mahalo,
Shirley A
4/29/2020
Darrell Z. VERIFIED CUSTOMER
I have always been pleased every time I bring my Subaru in for service. Evois always friendly and appreciative. The work is excellent and completed quickly. I am impressed.
4/24/2020
Richard H. VERIFIED CUSTOMER
Good job on my car and the precautions for covid-19 excellent
4/23/2020
Shigeko J. VERIFIED CUSTOMER
Vehicle services was good but wait time was too long. It is understandable because of the present situation ( Coronavirus).
4/23/2020
Ray T. VERIFIED CUSTOMER
Job done well in reasonable time. I liked the corona virus safety measures.
4/18/2020
Ryan G. VERIFIED CUSTOMER
The quality of service was great (oil change, tire rotation, check up) and folks were nice, but I was scheduled for 10:30 am and, when I arrived on-time, told it would be 3-3.5 hours (it was). There was no reason for me to take time off work in the middle of the workday to drop off the car when I could have dropped it off at the end of the workday and still gotten the same service with the same pickup time.
4/17/2020
Harold C. VERIFIED CUSTOMER
Keep up the great work!
4/16/2020
Angela D. VERIFIED CUSTOMER
Thumbs up to Sherri & Shayna!!
4/15/2020
Wendy T. VERIFIED CUSTOMER
They took me in at the appointed time, provided me with a place to wait, and completed the job within the time specified. The customer service representative explained everything and was very courteous.
4/15/2020
Robert H. VERIFIED CUSTOMER
Very satisfied.
4/11/2020
Georgia G. VERIFIED CUSTOMER
Service staff was courteous, friendly, and fully prepared to take my car in. The mechanic said “thank you” to me. The service time was quick. I love and appreciate the service staff at Big Island Motors.