The team got me home to Mountain View that afternoon with all my Costco groceries in tact they were great.
4/10/2020
Kenneth N. VERIFIED CUSTOMER
Be safe
4/10/2020
Barry H. VERIFIED CUSTOMER
Great job. Friendly service
4/10/2020
James W. VERIFIED CUSTOMER
Very efficient. Also happy to see the procedures put in place to protect employees and customers from the pandemic.
4/8/2020
Charles C. VERIFIED CUSTOMER
A Subaru recall took quite a bit longer than expected from the letter I received from Subaru but shop time is likely under estimated by Subaru. Plus I believe due to the Covid-19 situation the technicians were likely following different procedures.
Otherwise the service personnel were helpful. I saw my car was off the rack and just sitting so I asked one of the technicians walking out of the garage about my vehicle and he said, “That car is not assigned to me” and walked off. He had been talking to a guy in the garage who ended up be the one that was working on my car. I guess technicians are not paid to take initiative and are task oriented (paid by the hour). But I have experienced very helpful technicians at other dealerships-no big thing and I understand.
4/8/2020
Donna M. VERIFIED CUSTOMER
Love the customer service. They have got a good team that works together to meet the needs of the customer.
Thank you,
Donna M
4/7/2020
Kathleen B. VERIFIED CUSTOMER
Thank you for great service
3/29/2020
Dennis M. VERIFIED CUSTOMER
Friendly and very knowledgeable team!!
3/27/2020
Eric A. VERIFIED CUSTOMER
Payment wait time too long.
And I still haven't received a quote on repairs to the 2018 Subaru Forester?
3/26/2020
Julie R. VERIFIED CUSTOMER
The service desk personnel are awesome
These ladies are very professional and make sure you are taken care of
They need a raise
3/26/2020
Nancy D. VERIFIED CUSTOMER
My subaru sounds like a Subaru now!
Silent!!
Mahalo nui
3/24/2020
William E. VERIFIED CUSTOMER
Outstanding service! I do worry, at this time, about significant public exposure to which they are subjected. You are all TOO nice to become ill. Be safe!!! And thanks - everything was great as always.
3/21/2020
Nathan &. VERIFIED CUSTOMER
Very helpful
3/21/2020
Amy P. VERIFIED CUSTOMER
Excellent service all around, thank you!
3/21/2020
George R. VERIFIED CUSTOMER
I was satisfied with the service, but I discovered upon looking at my closeout paperwork that I’m overdue for an oil change. I am sorry that you guys didn’t perform the oil change as part of the service so that it would be up-to-date. I would have been happy to pay for the service had I known that it was needed. I will now have to schedule an oil change at some point in the future. Other than that, everything was fine.
3/21/2020
Georgia G. VERIFIED CUSTOMER
Your service department was professional and friendly. I appreciate the explanation of my car’s problems. I was able to easily decide what needed to be done today and later. Thank you. The time went by quickly.
3/21/2020
Brandon B. VERIFIED CUSTOMER
Mahalo
3/20/2020
Michael F. VERIFIED CUSTOMER
Stephanie was very helpful also.
3/20/2020
Calvert M. VERIFIED CUSTOMER
I notified Her With My Concerns And She Quickly Solved Them... MAHALO....