Handling my recall was accomplished in the most professional manner I’ve ever experienced before. Hats off to your service department and staff. Communication was most clear and informative. Gabe I believe is the service supervisor and if not, he should be. He provided after service information about our Subaru, which we appreciated totally...
3/4/2020
David C. VERIFIED CUSTOMER
Always great service and people!
3/4/2020
Cheryl N. VERIFIED CUSTOMER
Staff was knowledgeable, friendly. They explained everything. Mahalo.
3/4/2020
Jason M. VERIFIED CUSTOMER
Super friendly people, quick service.
3/3/2020
Randy W. VERIFIED CUSTOMER
4 hours is too long for a tire rotation and oil change.
The suggestion was a “couple” of hours
3/3/2020
Gilbert T. VERIFIED CUSTOMER
I have been happy with the service for all the years since I purchased the Hyundai.
2/29/2020
Scott S. VERIFIED CUSTOMER
Friendly staff, fast and excellent service! I was impressed and grateful for the help.
2/29/2020
Steven G. VERIFIED CUSTOMER
First experience. It went timely and smoothly. Thanks
2/29/2020
Lynn K. VERIFIED CUSTOMER
The very best customer service experience. Mahalo
2/29/2020
Aaron D. VERIFIED CUSTOMER
I was never told there would be a charge to check my battery and I waited almost 2 weeks for an appointment with a dead battery because I thought it was under warranty. Poor customer service and no explanations of possible charges.
2/28/2020
Claudia B. VERIFIED CUSTOMER
Thank you for prompt service!
2/28/2020
Daniel O. VERIFIED CUSTOMER
Our sales consultant Jeff was very helpful and attentive! He made us feel comfortable, and walked us through every process from start to finish! Finance manager Barry and Sales manager Ryan were very helpful in the final steps of the process explaining the contracts and warranty’s. The entire staff was very friendly and would like to give a big Mahalo for the hospitality, words cannot express how thankful we are with the help of this purchase! We are excited for this new adventure!! Thank you again Big Island Motors!!
2/28/2020
Jim W. VERIFIED CUSTOMER
Shayna, Great attitude and personality. Thank you.
2/28/2020
Judy M. VERIFIED CUSTOMER
Friendly staff and reliable thank you.
2/28/2020
Martin M. VERIFIED CUSTOMER
Service was the most attentive I have experienced at this dealership yet!
2/27/2020
Jordan W. VERIFIED CUSTOMER
Everyone was polite and courteous. Service was performed professionally. Attention to detail was apparent as additional service required. A pleasure purchasing and servicing my vehicle through Big Island Motors Kona! ????
2/27/2020
Kym D. VERIFIED CUSTOMER
Great team.
2/26/2020
Daniel Y. VERIFIED CUSTOMER
Continue your good and friendly service.
2/25/2020
Gary R. VERIFIED CUSTOMER
Service itself is fine.
Sad part is, appointments mean nothing! I make an appointment, get there on time and am always told people are ahead of me and it’ll be hours.
What is the purpose of an appointment if you can’t keep do your half of the responsibility?