I would some day like to see a dedicated complete service center for Mazda vehicles here in Hilo. I appreciate the present services I get here but it doesn’t make sense that the nearest Mazda dealership is on Maui or where I purchased my vehicle on Oahu.
12/24/2021
Norilyn P. VERIFIED CUSTOMER
Misty in the service department has great customer service and was really helpful.
12/23/2021
Janet A. VERIFIED CUSTOMER
Lem was great but your whole system needs a redo. First of all, it shouldn’t take a month to even get an appt. It shouldn’t take a week to get a part but then to be told the part wasn’t ordered and it would be several more days to get the part and get the car in to replace one part. All in all it took over a month and a half and 4 trips to your dealership to get my car fixed. This is exactly what happened 2 years ago when I didn’t have my car from January thru March of 2019. Absolutely ridiculous
12/16/2021
Deborah M. VERIFIED CUSTOMER
Fantastic experience. Thanks so much for popping my car in so quickly. Can't tell you how much that means. Happy holidays.
12/16/2021
James L. VERIFIED CUSTOMER
The responsiveness and helpful and friendly support of your service department is a large reason why I have always come to Big Island Motors to buy my vehicles over the past 30+ years. Thank you for all that you do.
12/9/2021
Steven M. VERIFIED CUSTOMER
Mahalo for the great service
11/21/2021
James N. VERIFIED CUSTOMER
Mahalo
11/18/2021
Kenneth M. VERIFIED CUSTOMER
I brought the vehicle in for a safety inspection which it shouldn’t have passed- tail light above rear hatch does not work and front passenger side blinker does not work. I also asked that my rear passenger window get looked at because it it locked in the down position and no one looked at it at all. So I will be taking my vehicle elsewhere in the future for any service.
11/17/2021
Kelly K. VERIFIED CUSTOMER
Mahalo friends
11/17/2021
Bobbie M. VERIFIED CUSTOMER
Everyone was lovely . A very easy and enjoyable experience . Thank you .
11/17/2021
Hondo M. VERIFIED CUSTOMER
All Good!
11/16/2021
Florine P. VERIFIED CUSTOMER
Lemuel Queja is very pleasant, thorough and attentive w/my car’s service needs. It’s very comforting to have Mr. Queja in your company that makes a customer feel very satisfied with the service from Big Island Motors. Thank you!
11/11/2021
Sharon C. VERIFIED CUSTOMER
Very good service!
11/10/2021
Koichi I. VERIFIED CUSTOMER
I am satisfied on your service.
My car Forester has is working good.
Thank you.
11/10/2021
Elizabeth O. VERIFIED CUSTOMER
Lemuel does a professional job.
11/8/2021
Kacie S. VERIFIED CUSTOMER
Lem was awesome! My car was serviced quickly and they always do a thorough job.
11/6/2021
Anthony W. VERIFIED CUSTOMER
As always, a real pleasure interacting with the service team.
11/6/2021
Marilyn M. VERIFIED CUSTOMER
The engine light still comes on and says the vehicle needs to be inspected. The chip to fix this was supposedly installed. Did not fix the problem.
11/5/2021
Ronald P. VERIFIED CUSTOMER
I complained about getting poor gas mileage I was told they were no indicator lights showed me engine trouble maybe I was setting the trip indicator incorrectly. That is nonsense what I’m saying very simply is I’m getting 16 Miles per gallon when I should be getting 24 city. I was told to make another appointment to leave the car so they could check with Subaru and find out what to do I’m not a car expert but it seems there is something wrong with the way the motor works if I’m getting such poor gas mileage
11/5/2021
Mitsuo M. VERIFIED CUSTOMER
Very courteous and efficient service. Staff treated me cordially.