Big Island Motors Hilo Auto Repair Service

Lemuel was excellent to work with. Great customer service!

Service was great , thank you

Lemuel is a joke! He keeps running his mouth and as the customer I can’t even speak to him about MY CAR! He knows everything but yet when I was questioning him as to why my stuck thermostat wasn’t fixed after waiting there 2 hours he says it’s a 2 hour job and I have to reschedule to bring it back in 4-5 weeks when they have time! Then tells me the part has to be ordered a ti g like it was going to take weeks to arrive. I said from where carquest or napa? They both are right down the road and both deliver here throughout the day. I told him my car is not safe to operate like that! He argued with me and insisted he was right and I didn’t know what I was talking about. Thank God for Stacy and Cliff who actually listen and heard my concerns and Cliff flat out said “she can’t drive the car like that it’s not safe”. That guy is an arrogant **** who don’t know **** and he was going to put my safety and that of others at risk! Who the hell he think he is?!! He gotta go! I REFUSE to deal with his dumb **** going forward in there! Sat there for over 2 hours, problem didn’t get fixed, was going to be sent away in an unsafe vehicle so I left my car there and asked Stacy to call me when it’s fixed. Called for a ride to come get me from home in Honokaa! Talk about bull **** from him! You guys need to can his **** outta there before he causes harm to a customer when he bullshits out of his mouth and tells people their car is safe to drive when it really isn’t. He’s a huge liability for your company because he acts like he knows everything when the dummy can’t even read my profile right!

Lemuel was very friendly and professional. Thoroughly explained service recall expectations. After completion of repair, service report was clearly detailed.

Service was fast and easy. Thanks!

Kind courteous and friendly staff. Thank you guys.

Excellent customer service! Service Advisor awesome!

I suspect that it was my fault for not specifying that I had to wait for the car. Scheduling wasn't provided resulting in a 3.5 hour wait.

Polite & friendly workers

Great service. I appreciate the care taken to keep the car clean while being serviced.

No other comments. I appreciate everyone's service. Thank you!

Love my truck Much Mahalo

I ended up spending 2 hours more than anticipated for the completion of my service. I understand things back up during the day but if I had known, I could’ve planned accordingly. After all time is money even for customers who are waiting…

Thank you for your service well appreciated.

The service dept. Is sleays so friendly & accomodating. I would like to receive sn appraisal on my hyundai. Mahalo nui. Suzanne Woolley

It was great!

The team was helpful and positive. The offer of a shuttle is also helpful. Mahalo for the repair and for a comfortable place to wait.

It took a while but I am happy to have it done.

Very good service, performed in a professional and timely manner.

Lem was nice and kept me apprised of what was going on. However we still need to find out about the batter for our Kona!