I am highly dissatisfied and disappointed. I was quoted nearly $2,000 for a service that after conducting research, learned was a result of a recall. This was never mentioned. Then I spoke this morning with Juan the service manager, who at first denied the existence of any recall until I gave him the reference number. At that point, his story shifted to the recall not applying to my car. Unfortunately Toyota’s corporate offices are closed today and tomorrow. I am connecting with them on Monday. There is absolutely no reason why I am to be responsible for a factory defect. Aside from this the most upsetting aspect is the fact that the recall wasn’t brought to my attention. It took me talking to an attorney friend who advised to look into any recalls. I am grateful that I changed my mind and didn’t authorize the work to be done on my car. Im looking into further legal action if Toyota corporate fails to accept responsibility. I went to the dealership thinking it was the best thing to do. Never again. Im done with Toyota.
1/1/2021
Rosie C. VERIFIED CUSTOMER
Ronald provided me with excellent customer service. He was friendly and polite. He is a true asset to the service department. Thank you again to Ronald for helping me with the service my truck needed.
Kindly
Jonathan
1/1/2021
Berhanu W. VERIFIED CUSTOMER
It was excellent customer service and faster
1/1/2021
Ora B. VERIFIED CUSTOMER
James was great thru whole process of my car being fixed. Such an ease for me. I will be back because I have another toyota car. Thx again
1/1/2021
Mark S. VERIFIED CUSTOMER
Mr. Gonzalez very professional young man. Happy with him.
1/1/2021
Araceli G. VERIFIED CUSTOMER
Another good experience at Carson Toyota thanks to Bryan Godinez
1/1/2021
Melvin C. VERIFIED CUSTOMER
Ronald was a great service advisor.
1/1/2021
Michael B. VERIFIED CUSTOMER
Everything was great. However, I ask if I could get a car wash and one of the service advisors that it was complimentary. In the end I did not receive the car wash service.
12/31/2020
Carmencita V. VERIFIED CUSTOMER
Good service
12/31/2020
Maria R. VERIFIED CUSTOMER
Excellent service thank you very much
12/31/2020
James E. VERIFIED CUSTOMER
Excellent
12/31/2020
Janet J. VERIFIED CUSTOMER
He new just what I needed
12/30/2020
Loreto A. VERIFIED CUSTOMER
He was upfront with theservixeandgot me the best price kept me informed with the progress and went over the breakdown of the service. He was practical with what was needed and did not pressure me to fetthe service I didn't need at that time. Thanks
12/30/2020
Francis N. VERIFIED CUSTOMER
Very professional
12/30/2020
Ubence M. VERIFIED CUSTOMER
Buen trabajo y muy amables
12/30/2020
Cornelius G. VERIFIED CUSTOMER
You have my business Thousand Oaks Toyota sold me 3 Toyotas I don't reside in Calabasas any longer Now you Will get my deals welcome to my family Best Regards Cornelius